Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Priscilla Bilankulu

Priscilla Bilankulu

Customer Care Agent- Administrator
Pretoria

Summary

Productive Administrator with excellent skills in customer service and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing and maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Fully experienced with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Energetic offers a wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of fair housing laws and local regulations. Firm but fair when dealing with tenants concerning different enquiries. Entry-level Leasing Agent with outstanding knowledge of rental agreement laws. Brings a strong skill set and forward-thinking. Organized and dedicated to success. Dedicated Leasing Consultant experienced in closing lease deals on Residential rental properties. Accomplished Receptionist with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Front Office Management. Strong leader and problem-solver dedicated to promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success, analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills, dedicated to partnering with coworkers.

Overview

4
4
years of professional experience

Work History

Front Office, Leasing Agent

City Management
  • Welcoming clients and directing them to th relevant boardrooms for meetings, liaise between management and Clients
  • Giving the warmest welcome to our old and prospective client
  • City Property Administration- Provide vacancy list and application forms to the prospective tenants
  • Facilitate the viewing of the building between the prospective tenant and Building Manager
  • Ensure application forms are accurately filled with all relevant supporting documents
  • Ensure tenant understands generated lease documents before signing all documents required
  • Contribute toward the total number of deals done in line with set monthly targets (both critical, non-critical and project units) to maintain and/or improve the set vacancy percentage
  • Deal with irate customers professionally and calmly
  • Build positive relationships with customers over the phone and in person.

Contact Centre Agent

City Property Administration
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Streamlined call flow processes for more efficient response times and increased productivity
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations

Hostess

Almaha, Qatar Airways
  • Providing a quality personalized service
  • Achieving departmental sales targets and adding a new stream of revenue
  • Ensuring customers are attended to efficiently and all booking requests are completed
  • Working together with the Almaha hostesses to provide an excellent 5-star service experience and giving an Arabic taste through the Almaha services accurately and on timeously
  • Receiving payments from corporate and walk-in clients, and handling sales-related concern
  • Closing and ensuring that the shift is balanced and no discrepancy of sales and cash flow.

Property Administration- Residential Administrator-Current

01.2021 - Current
  • Provide reception and administration roles to the whole department
  • Aid and support to the Portfolio managers, including diary management
  • Ensure proper management of data
  • Effectively and timeously addressing customer queries and resolving problems, this applies to external and internal customers.

Education

National Senior Certificate -

Soshanguve High School

Advanced Diploma: Information Systems and Technology - undefined

Business College

Skills

Microsoft excel

Affiliations

I'm Assertive, social confident, with a good impulse control, stress tolerant, full of empathy, a great team worker, very persistent, I pay attention to details, a great planner, I follow rules, good at multitasking, adjust well in any circumstances even under significant pressure, I would like to utilize my acquired skills in a growing and successful airline and experience also further my personal growth. Objective and Key points I'm looking to build on extensive range of skills within a suitable challenging role. Determined to achieve further professional growth and development. Verbal communication skills Self-Motivation, initiative, with high level of energy and determination Critical thinking, decision making, organizing, and planning Patient and tolerant Flexible to different situation Willing to work irregular hours, including weekend and holidays Strong communication and administrative skills Cool headed and able to deal calmly and patiently with customers Comfortable working with a diverse team of different nationalities and ethnic backgrounds Highly safety conscious and a good active listener

Timeline

Property Administration- Residential Administrator-Current

01.2021 - Current

Front Office, Leasing Agent

City Management

Contact Centre Agent

City Property Administration

Hostess

Almaha, Qatar Airways

National Senior Certificate -

Soshanguve High School

Advanced Diploma: Information Systems and Technology - undefined

Business College
Priscilla BilankuluCustomer Care Agent- Administrator