Prisca Mugari
Johannesburg
Summary
Well-organized Human Resources professional bringing 8 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting. Resourceful HR team collaborator with in-depth knowledge of employee relations. Highly experienced in information technology, Sage Vip, Jarrison ans ESS systems and program management. Works well independently or in team environments. Outstanding analysis skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
HR Generalist
Mbuyelo Group
Johannesburg
08.2016 - Current
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Oversaw and managed hiring process and assisted human resources.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Performed budget analysis to control expenditures and predict future budget needs.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Acting Group HR Manager
Mbuyelo group
Johannesburg
10.2022 - 12.2022
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Supervised and mentored direct reports and developed talented HR teams.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
HR Assistant
Mbuyelo Group
Johannesburg
01.2014 - 08.2016
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported coordination of benefits open enrollment activities and process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Receptionist
Mbuyelo Group
Johannesburg
08.2011 - 01.2014
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
Call Center Agent
TNS Research surveys
Johannesburg
04.2009 - 08.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Automated processes to manage remote network.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted customers by answering questions and responding to inquiries.
Call Center Agent
Synovate
Johannesburg
03.2008 - 04.2009
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Established and fostered strong and on-going relationships through application of excellent interpersonal skills.
- Educated customers on offerings and upsold products and services to increase revenue.
Education
Bachelor of Commerce - Human Resources Management
University of South Africa
Johannesburg09.2023
Skills
- Industry-Specific HR Regulations
- Applicant Qualification
- Employment Recordkeeping
- Employment Data Tracking
- Work Complaint Handling
- Employee Hiring
- Candidate Searching
- Equal Employment Opportunity (EEO)
- Employee Orientation
- Transfer Coordination
- Procedures Compliance
- Policy Interpretation
- Promotion Coordination
- Human Resources Management Systems
- Recruitment Management
- In-Person and Telephone Interviewing
- Policy and Procedure Writing
- Termination Documentation
- Management Consulting
- Retention Program Development
- Affirmative Action Guidelines
- Orienting New Employees
- HR Support
- Resolving Complex Issues
- Employee Newsletters
- Personnel Engagement
- Tuition Assistance
- Ceremony Arrangement
- Counseling Advice
- Unemployment Claims
- Reporting Strengths
- Disaster Preparation
- Analytical and Critical Thinking
- Policy Implementation
- Employee Recognition
- HRIS Applications
- Workforce Improvements
- Talent Management
- Wages and Salary
- Labor Agreements
- Union Negotiations
- Reference Research
- Operational Requirements
- HR Strategy
- Termination Processing
- Accurate Data Processing
- Information Protection
Timeline
Acting Group HR Manager
Mbuyelo group
10.2022 - 12.2022
HR Generalist
Mbuyelo Group
08.2016 - Current
HR Assistant
Mbuyelo Group
01.2014 - 08.2016
Receptionist
Mbuyelo Group
08.2011 - 01.2014
Call Center Agent
TNS Research surveys
04.2009 - 08.2011
Call Center Agent
Synovate
03.2008 - 04.2009
Bachelor of Commerce - Human Resources Management
University of South Africa
Similar Profiles
Aldo Ntsako MthombeniAldo Ntsako Mthombeni
Drone Specialist at Mbuyelo CoalDrone Specialist at Mbuyelo Coal
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group