PRINEVIN LINGOOMIAH
Business Relationship Manager-Commercial Banking
Boksburg
Summary
Organized professional bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Strong focus on people growth and development with line management experience. High learning agility and task-driven with excellent delegation and planning abilities. Technologically adapt with a passion for innovation and development of creative business solutions.
Overview
15
15
years of professional experience
Work History
Business Relationship Manager-Commercial Banking
First National Bank
10.2021 - Current
- Worked and managed a Business Relationship analyst in the execution of portfolio duties
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Drive the achievement of customer migration by recommending solutions and improving efficiencies
- Set tactical goals and optimize the use of the people, finances and technologies in order to realize those goals.
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Senior Business Manager
First National Bank
03.2018 - 10.2021
- oversight of a team of business managers so as to identify opportunities for improvement, establish milestones, and enhance portfolio performance.
- Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy
- Strategically and operationally manage and growing a portfolio of clients
- Responsibilities:
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
- Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
- Drive an increase in average balance of specific portfolio of liabilities (e.g., Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
- Manage the growth of active customer Account Base to increase client base
- Maximize Business Portfolio cross sell opportunities and strengthen client relationships
- Define a sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives, which align with the various segment strategies
- Manage own development to increase own competencies.
Associate Branch Manager
First National Bank
11.2011 - 02.2018
- Direct and manage resources in line with the Banks short- and long-term plans and policies to generate the highest return on capital
- Responsibilities:
- Managed a team of 45 staff members in the branch
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensure the branch is managed within the approved budget
- Ensure branch profitability
- Understand the needs and expectations of customer base
- Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets
- Track progress and performance against service and sales plan and Targets
- Implementation and ensuring that branch staff adheres to service Standards
- Provide regular feedback on sales, service and financial performance to staff and coach staff to ensure branch sales and service targets are met
- Build relationships with customers and other stakeholders
- Human resource management (Industrial relation, performance management, training, development, staffing)
- Branch management (budget, performance)
- Performance manage all branch staff towards business excellence.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
Business Relationship Analyst
First National Bank
05.2010 - 10.2011
- Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.
Personal Relationship Manager
First National Bank
09.2009 - 04.2010
- The objective of the Private Banker to optimize existing client base through analysis of client current banking structure and proposal of relevant solutions
Education
Regulatory Exam For Key Individuals -RE 01
Moonstone
Alberton 04.2001 -
Bachelor of Accounting Science (BCompt) - Accounting , Auditing And Taxation
University of South Africa (UNISA)
Gauteng , South Africa 10.2022 - 10.2022
Bachelor of Commerce - Business Management
Da Vinci Institute
Gauteng , South Africa 10.2018 - 10.2018
Regulatory Exams For Individuals-RE05 -
Leswalo
Gauteng , South Africa 01.2011 - 01.2011
Certificate in Banking -NQF 5: Banking -
Milpark Business School
Gauteng , South Africa 01.2009 - 01.2009
Skills
Customer service
Strategy development and planning
Solution Strategist
Management Experience
New business generation
Accomplishments
2022 - Relationship Manager Ranked no.1 in Region -Ranked No.5 Nationally
2023 - Relationship Manager -Rainmaker in Mid Touch Area (4.99 /Scorecard)
2024 - Relationship Manager - Ranked No.1 Nationally
References
1. Nondu Motlhala (Sales Head-FNB Business)
Cell: +27 83 635 7055
2. Richard Gunther (Sales Head -FNB Commercial)
Cell : +27 79 890 3885
Timeline
Bachelor of Accounting Science (BCompt) - Accounting , Auditing And Taxation
University of South Africa (UNISA)
10.2022 - 10.2022
Business Relationship Manager-Commercial Banking
First National Bank
10.2021 - Current
Bachelor of Commerce - Business Management
Da Vinci Institute
10.2018 - 10.2018
Senior Business Manager
First National Bank
03.2018 - 10.2021
Associate Branch Manager
First National Bank
11.2011 - 02.2018
Regulatory Exams For Individuals-RE05 -
Leswalo
01.2011 - 01.2011
Business Relationship Analyst
First National Bank
05.2010 - 10.2011
Personal Relationship Manager
First National Bank
09.2009 - 04.2010
Certificate in Banking -NQF 5: Banking -
Milpark Business School
01.2009 - 01.2009
Regulatory Exam For Key Individuals -RE 01
Moonstone
04.2001 -
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