Prince Thabo Mangwale
Airport Services Agent
Ekurhuleni,GP
Summary
Dynamic Airport Services Agent at Menzies Aviation, recognized for enhancing customer satisfaction through exceptional service and effective communication. Leveraged attention to detail and teamwork to ensure compliance with aviation regulations, contributing to on-time departures and seamless passenger experiences. Committed to ongoing training and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Airport Services Agent
Menzies Aviation
12.2013 - Current
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Responded swiftly to passenger inquiries, providing accurate information about schedules, fares, and travel policies.
- Upheld high standards of professionalism while interacting with diverse groups of individuals from various cultural backgrounds.
- Collaborated with customs officials to ensure adherence to international travel regulations for arriving passengers.
- Participated in ongoing training programs to stay current on industry best practices in safety protocols and customer service techniques.
- Contributed to on-time departures by coordinating with airline personnel to ensure prompt gate assignments for incoming flights.
- Assisted passengers with check-in procedures, ensuring a smooth and efficient process.
- Conducted routine audits on luggage weight limits compliance to ascertain adherence to aviation regulations and prevent overloading of aircraft.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Certificate - Garde 12
Chueuekgolo Secondary
Lenting Ga MphahleleSkills
Customer service skills
To be thorough and pay attention to detail
The ability to work well with others
Sensitivity and understanding
Patience and ability to remain calm in stressful situation
The ability to accept criticism and work well under pressure
Excellent verbal communication skills
Reference
Menzies aviation south africa
Duty Manager: Lesiba Ledwaba
Email address: lesiba.ledwaba@menziesaviation.com
Contact number : +27609601343
Timeline
Airport Services Agent
Menzies Aviation
12.2013 - Current
Certificate - Garde 12
Chueuekgolo Secondary