PRINCESS VANGILE NOMASONTO RADEBE

Ensure employees are registered with UIF, liaise with the Department of Labour and ensure that employees concerns are well represented in meetings.

Managed customer's enquiries and complaints, thus achieving high customer satisfaction ratings.

Scanning stock into the system, relieving switchboard operator, achieving daily SLA, undertake administrative duties and gained experience in Matflow (WMS). Eppix line 500.

Managed inventory levels and maintained accurate records of incoming and outgoing shipments.

Performed quality checks on products to ensure they met company standards before shipping.

Cold calling, selling medical aid insurance, capturing customer's details on CRM system.

Managed inbound and outbound calls for customer service enquiries in fast passed call center environment.

Resolved customer issues and complaints effectively and efficiently to ensure customer satisfaction.

Utilized CRM system in input and update customer information and tract call matrics.

Customer enquiries, reception work and administration duties on weekends, tracking devices and confirming customer orders.

Processed and captured driver routes for timely deliveries.

Maintained accurate records of shipment schedules and delivery status.

Coordinated with drivers and Couriers to ensure efficient delivery operations.