Princess Gugulethu Masilela
Pretoria
Summary
Results-driven Regional Administrative Manager with expertise in office management and team supervision. Coordinates administrative processes to optimise workflows and enhance service delivery. Leads digital transformation efforts to improve file accessibility and reduce waste. Develops staff capabilities to uphold compliance and performance standards, fostering collaboration and enhancing customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Shoprite Checkers
05.2012 - 04.2013
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Trainee Manager
Shoprite Checkers
05.2013 - 04.2014
- Managed day-to-day operations, coordinating tasks among team members to optimise workflow.
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
- Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions.
- Participated in recruitment processes, including interviewing and selecting candidates.
- Completed professional training programme while managing current sales accounts and building business relationships.
- Understood cost control, reviewing P&L statements and providing recommendations to boost profit margins.
Retail Assistant Manager
shoprite Checkers
05.2014 - 03.2018
- Merchandised displays to showcase new and popular items.
- Assisted store managers in developing strategies, including sales, awareness, performance and cost reductions.
- Conducted regular shelf audits, ensuring items were displayed attractively and priced accurately.
- Trained new staff in customer service excellence, product knowledge, and operational procedures to uphold brand standards.
- Handled and resolved customer and staff issues calmly and professionally, maintaining positive shopping environments.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Created positive working environments by offering support and guidance to staff.
- Implemented loss prevention strategies, trained staff on security awareness to minimise shrinkage and protect assets.
Retail Branch Manager
Shoprite checkers
Pretoria, South Africa
04.2018 - 02.2025
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Conducted regular training sessions on customer service excellence and product knowledge.
- Fostered positive working environments through support and guidance to staff, enhancing team morale.
- Monitored team performance, identifying areas for improvement and implementing change to enhance operations.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Supervised product pricing and labelling, adjusting prices for promotions and optimising clearance of slow-moving stock.
- Oversaw health and safety compliance, minimising risks and maintaining a safe shopping environment.
- Managed budget forecasts and controlled expenses to stay within financial targets.
- Inspected equipment, shopping floors, and store rooms for damages or faults.
Regional Administrative Manager
shoprite Checkers
03.2025 - 09.2025
- Managed office administrative tasks, including filing, data entry, and document preparation, to enhance operational efficiency.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Cultivated a positive work environment, fostering teamwork and encouraging open communication among staff.
- Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management, enabling effective time management.
- Supervised administration team by setting job expectations, evaluating performance, and addressing employee issues.
- Developed and enforced office policies to ensure compliance and streamline operations.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Led the transition to digital record-keeping, reducing paper waste and increasing accessibility to important files.
- Conducted performance evaluations for administrative staff, providing constructive feedback and identifying training needs.
Education
Certificate of Higher Education - Matric
founders Community School
Pretoria01-2010
Skills
- Office management
- Compliance management
- Staff supervision
- Performance evaluation
- Project coordination
- Training staff
Languages
English
Intermediate
B1
Certification
- Matric Certificate
- Certificate Ethics for Internal Auditors (NSG)
- Certificate Introduction to Financial management& budgeting (NSG)
References
- Reference available on Request
Timeline
Regional Administrative Manager
shoprite Checkers
03.2025 - 09.2025
Retail Branch Manager
Shoprite checkers
04.2018 - 02.2025
Retail Assistant Manager
shoprite Checkers
05.2014 - 03.2018
Trainee Manager
Shoprite Checkers
05.2013 - 04.2014
Cashier
Shoprite Checkers
05.2012 - 04.2013
Certificate of Higher Education - Matric
founders Community School