Princess Buhle Nene

As DHRM reporting to HR Support Manager based in Cape Town. I Support and provide trusted advisor services on all HR Matters to Business Partners (Divisional Sale Managers), Store Management, and store staff. I take care of four Divisions in KZN that is made up of about 68 stores with staff compliment of 200+ employees. Below are key responsibilities

• Providing expert advice and managing Labor Relations and all HR matters
• Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
• Enhanced team productivity with regular performance evaluations and targeted training programs.
• Developed comprehensive budgets, ensuring optimal resource allocation across various departments.
• Promoted a culture of sustainability within the company by advocating for responsible use of resources and implementing greener procurement policies.
• Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
• Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
• Implementation of policies and procedures and HR practices
• Development of peoples plan and effective implementation
• Recruitment, Selection and Induction
• Provide support to Employer and Management of Industrial relations including management of cases through dispute resolution stages (CCMA)
• Co-ordination of Training and Development
• Providing and analyzing people information to optimize business decisions
• Acting as change agent to heighten awareness and gain support for Company’s People’s strategy and strategic priorities
• Forecasting of risks and opportunities
• Development of appropriate action plans in partnership with Divisional teams
• Employee wellness
• CSI projects Co-ordination in KZN
• Payroll (PAYSPACE and ERS Biometrics
• Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates
• Continuously assessed effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times
• Enhanced team productivity with regular performance evaluations and targeted training programs
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

As Store Manager, was reporting to Divisional Sales Manager, ensuring smooth operation of store on daily basis in terms of below tasks and responsibilities

• Management of day to day Industrial relations
• Training and development of store staff and mentoring
• Recruitment, selection and induction of store staff
• Implementation of policies
• Shrinkage management and stock take preparation
• Stock and supply chain management and stock processes
• Daily administration audit
• Customer service excellence and pleasant environment
• Visual merchandising
• Coordination of in store payroll activities
• OHASA compliance
• Financial and cost control
• Daily and monthly store planning.
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
• Managed inventory control, cash control, and store opening and closing procedures
• Improved customer satisfaction through staff training in customer service and product knowledge
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility

As a Store Manager, I was reporting to the Area Manager, ensuring the smooth operation of the store on a daily basis in terms of the below tasks and responsibilities.

• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Approved regular payroll submissions for employees.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

As Administrative assistant, I was reporting to Senior Administrative officer and assisting with responsibilities

• Financial administrative support (Basic Accounting System)
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Scheduled office meetings and client appointments for staff teams.
• Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
• Managed filing system, entered data and completed other clerical tasks.