Princess Ndhlovu

Personalized lounge and business centre service for hotel VIP members.

• Established team priorities, maintained schedules and monitored performance.
• Streamlined operations for increased efficiency, implementing new processes and procedures.
• Successfully managed budgets, stock levels and allocated resources to maximize productivity and ensure proper coverage during peak operations hours without exceeding labor budgets.

• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

• Directed food preparation and cooking activities to meet health and safety standards.
• Monitored food inventory and supplies to prevent waste.
• Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
• Served consistent portions following recipes and control standards.
• Supervising staff shifts responsibilities.
• Handling and resolving complains.
• Handling department stock.

• Inspected all cleaning and household tasks for alignment with quality standards.
• Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
• Provided assistance with medication management.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Personalized butler service.

• Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.