Princess Ndema
Dispatch Supervisor
Summary
Warehouse and operations professional with a strong background in optimizing logistics and streamlining inventory processes. Skilled in team leadership, problem-solving, and ensuring efficient workflow. Adaptability, reliability, and a results-driven approach are my trademarks. Expertise in inventory management, safety protocols, and staff training. Committed to meeting continuous internal and customer needs as an overseer of warehouse operations. Well-coordinated and decisive leader with expertise in program management, team building, and performance optimization. History of success in developing and maintaining best practices for high-volume fulfillment and supply chain management. Focused professional excelling at devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking mindset, self-motivated and tactical. Excellent relationship-building and critical thinking skills complementing determined and decisive nature. Strong analytical, communication, and teamwork skills with proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Warehouse Operations Supervisor
Maersk Logistics
10.2024 - Current
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
- Implemented employee cross-training programs which improved versatility and adaptability among team members.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Coordinated emergency response drills regularly ensuring preparedness in case of incidents or accidents at the workplace.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problem solving.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Enforced team adherence to safety regulations and protocols.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing.
- Met or exceeded production goals and objectives by following strict procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
- Monitored production levels and implemented measures to increase output.
Dispatch Supervisor
Southern Oil
02.2023 - Current
- Ensure in that external warehouse had sufficient stock
- Adjust and distribute stock with levels based on upcoming promotions
- Conduct stock take reconciliation regularly for the pool and secondary warehouse
- Audit stock movement in the warehouse to determine stock variation
- Ensure information is populated for the Finance Department
- Control the issuing of documentation at the external warehouse for stock
- Coordinate departments to manage and get rid of damaged stock or short dated stock according to the correct policies and procedures
- Data validation and analysis of stock in warehouse
- Loading Sales Orders and delivery notes on SAP, ensuring the correct batch numbers
- Amend sales orders according to availability
- Inform all relevant departments of changes in sales orders
- Manage stock according to minimum stock
DC Champion (Supervisor)
Takealot
10.2021 - 07.2022
- Ensure that department is well organised and controlled to sufficiently support the goals of business
- Implement improvement processes and maintain procedures and systems to minimize cost and maximize working capital
- Ensuring all work areas are clean, tidy, and safe for staff to work in
- Evaluate and produce daily operational reports
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved
- Ensure that all processes and KIP's are completed and achieved on the same day
- Resource planning and overtime management to meet operational budget requirements
- Oversee the DC Assistants and motivate attention to detail
- Assist with managing outputs within the department
- Maintaining quality and quantity of work
- Ensure productivity targets are met
- Assist to maintain FIFO of tasks
- Ensure escalated daily operational queries from the team are resolved timeousely
- Ensure that TAT of vehicles is met
- Ensure daily equipment checks are conducted and faults are reported
- Coordination and daily planning of inter-branch stock movement between DC's and driver liaison
Returns Clerk
Takealot
09.2018 - 10.2020
- Processing returns from client's
Team Leader (Inspector)
Department of Labour
12.2008 - 05.2017
- Enforcement of Labour Legislations
Site Supervisor / Human Resources Generalist
M24 Logistics
11.2015 - 01.2017
- Completing and managing the attendance register
- Check the validity of employees ID documents and licences
- Deliver exceptional customer service and increase headcount in allocated clients sites
- Conduct background checks
- Filing application forms and updating contract workers files
- Attendance register and timesheet record keeping
- Checking the schedule of training for contract workers
- Coordinate and follow up on training requirements
- PPE management - procuring and issuing uniforms
- Compile a roaster
- Query management
- Attending to IOD
- Issuing of employee payslip
- Coordinate, participate and record keeping of employee disciplinary procedures
Inspector
10.2013 - 06.2014
- Enforcement of Liquor Act
Democratic Education Facilitator
IEC
02.2012 - 10.2012
- Empowering communities on how to vote
Sales Representative
REK Manufacturers
02.2012 - 10.2012
- Sales representative of pipes
Inspector
Department of Labour
09.2005 - 11.2007
- Enforcement and inspection
Client Services Officer
Department of Labour
11.2002 - 10.2005
- Servicing at the help desk and being a mediator between employer and employees and processing UIF claim's
Education
National Certificate - Wholesale and Retail Operations Supervisions
Umsimbi
01.2021 - 12.2021
National Certificate - Introduction to Occupational SHE
NOSA
01.2009 - 12.2009
National Certificate - Introduction for Finance for Financial Managers
Damelin
01.2009 - 12.2009
Labour Inspector Certificate - Enforcement and Inspection
Technikon SA
01.2003 - 12.2003
Administration certificate - Computerized Office Administration
National Computer College
01.2002 - 12.2003
Matric Certificate - Grade 12
Phandulwazi Agricultural College
01.2002 - 12.2003
Skills
Professional Skills
Time Management
Leadership
Communications
Knowledge and Supply Chain skills
Data Anaylsis
Data Collection & Data Migration
Data Reporting & Presentation
Strategic Planning
Teamwork
Knowledge of (WHM) warehouse management skills
Knowledge of ERP software related to operations management skills
Problem Solving
Technical Skills
UI/U -Oracle
Microsoft Excel
Microsoft Power BI
Chep
SAP
Qilk Sense
Zendesk
Qilk View
WMS
CS Admin
Frameswork
MRP
Q-Pulse
PCS
EWMS
EPAC
SWAT
SQOC
SISU
Timeline
Warehouse Operations Supervisor
Maersk Logistics
10.2024 - Current
Dispatch Supervisor
Southern Oil
02.2023 - Current
DC Champion (Supervisor)
Takealot
10.2021 - 07.2022
National Certificate - Wholesale and Retail Operations Supervisions
Umsimbi
01.2021 - 12.2021
Returns Clerk
Takealot
09.2018 - 10.2020
Site Supervisor / Human Resources Generalist
M24 Logistics
11.2015 - 01.2017
Inspector
10.2013 - 06.2014
Democratic Education Facilitator
IEC
02.2012 - 10.2012
Sales Representative
REK Manufacturers
02.2012 - 10.2012
National Certificate - Introduction to Occupational SHE
NOSA
01.2009 - 12.2009
National Certificate - Introduction for Finance for Financial Managers
Damelin
01.2009 - 12.2009
Team Leader (Inspector)
Department of Labour
12.2008 - 05.2017
Inspector
Department of Labour
09.2005 - 11.2007
Labour Inspector Certificate - Enforcement and Inspection
Technikon SA
01.2003 - 12.2003
Client Services Officer
Department of Labour
11.2002 - 10.2005
Administration certificate - Computerized Office Administration
National Computer College
01.2002 - 12.2003
Matric Certificate - Grade 12
Phandulwazi Agricultural College
01.2002 - 12.2003