Princess Ncungure
Consultant
Kempton Park,GP
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Bel-France Xpress Logistics, adept in administrative support and sales expertise. Skilled in database entry and file maintenance, I excel in multitasking and proactive problem-solving, significantly contributing to team goals and client contentment.
Overview
24
24
years of professional experience
Work History
Clerk
Bel-France Xpress Logistics (Pty Ltd)
01.2021 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Sales Consultant
Future Gold
03.2018 - 08.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Telesales Representative
Hotel Express Inn
01.2010 - 09.2011
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Air Export Clerk
Expeditors International
04.2006 - 02.2007
- Boosted efficiency by optimizing routes for shipments based on destination, timelines, and cargo requirements.
- Improved customer satisfaction by resolving shipment issues promptly and effectively.
- Managed high volumes of export orders while maintaining meticulous attention to detail in record-keeping and documentation preparation.
- Collaborated cross-functionally to develop strategies for expanding into new markets and increasing overall exports.
Teller
Standard Bank Group
01.2001 - 05.2002
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
No Degree - Accounting And Business Management
Birnam Business College
Johannesburg, South Africa11.2000
Skills
Administrative Support
Administrative tasks
Database entry
File Maintenance
Cash Handling
Sales expertise
Timeline
Clerk
Bel-France Xpress Logistics (Pty Ltd)
01.2021 - Current
Sales Consultant
Future Gold
03.2018 - 08.2020
Telesales Representative
Hotel Express Inn
01.2010 - 09.2011
Air Export Clerk
Expeditors International
04.2006 - 02.2007
Teller
Standard Bank Group
01.2001 - 05.2002
No Degree - Accounting And Business Management
Birnam Business College
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