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I’m an IT professional with 2 years of hands-on networking experience, now shifting my focus toward a long-term career in cybersecurity. I currently work in a fast-paced airport environment, where I’ve learned the importance of clear communication, following strict procedures, and staying calm under pressure. I’m actively working on the Google Cybersecurity Certificate to build real-world skills in threat detection, risk management, and security operations. I’m excited to bring my technical background, problem-solving mindset, and genuine passion for cybersecurity into an entry-level role where I can learn, grow, and make a real impact.

Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.

Reliable employee seeking Sales Associate position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Officer position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking, positive and friendly team player with years of experience providing exceptional customer service to attain highest level of guest satisfaction, trained in multitasking and offering top-notch customer service. Motivated to continue to learn and grow.

Dynamic professional with a proven track record in customer service management and disability assistance awareness, demonstrated during tenure at Prospect Airport Services. Skilled in cash management and passenger assistance, I excel in high-stress situations, ensuring safety and satisfaction. My ability to communicate effectively across diverse groups underscores my commitment to cultural sensitivity and exceptional service delivery.

I like to be on my feet as much as I can whether it's cleaning, planning, or talking to customers in my past jobs. I played competitive softball for 10 years working every day and weekend to get better at my sport, which taught me how to work hard. I received comeback player of the year as well as courage player of the year for mecklenburg county highschools. I continue to use my hardwork and resilience I’ve learned over the years to accomplish goals even when set back.

I have experience with children and adults and know how to meet the needs of both because I coached little league softball for 2 years. I was the head coach which gave me responsibilities of planning practice, making lineups, communication with parents, and making the overall experience for the young girls amazing. I also have experience with people with intellectual disabilities both children and adults. Throughout grade school I was involved in Best Buddies for 7 years; which is a one on one match friendship with a student with an intellectual disability. Once in college I volunteered many times with the Special olympics basketball program and a home farm for adults with intellectual disabilities to live.

I am a born leader but I also appreciate feedback and am very coachable when it comes to any tasks or assignments. I work very well with others and think collaboration within a workplace is key to solving problems. Having a positive work environment is very important to me and being able to feel comfortable around your peers. I think inclusion is so important, and I always make sure everyone feels included which brings so much joy to a workplace.

Kind Passenger Service Agent with experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.

Princess Baloyi

Summary

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Passenger Service Assistant

Education

Cabin Crew Licence -

Grade 12 -

Skills

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Passenger Service Assistant

Cabin Crew Licence -

Grade 12 -

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