Princess Cassim- Rantsoabe

Team leadership:

• Supervising and motivating subordinates, and providing feedback and guidance.
• Leading a team of operational staff to ensure effective and efficient operations.

Operation planning:

• Developing and implementing strategies, plans and procedures for the department.
• Identifying opportunities for process improvement and innovation.
• Managing day-to-day departmental operating processes with the aim of of boosting performance to facilitate company growth.
• Implementing quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Performance evaluation:

• Monitoring and analyzing subordinate's key performance metrics to identify areas for improvement and implement changes when necessary, and reporting metrics to upper management.
• Overseeing the efficiency of operational processes.
• Monitoring and reporting on the department's performance.

Policy compliance:

• Ensuring that the business complies with operational policies, industry standards and government regulations.
• Enforcing Standard Operating Procedures that comply with company standards and objectives.

Inventory management:

• Overseeing inventory needs and managing inventory.
• Managing the department's operations inventory and ensuring that there's sufficient stock to facilitate operations.

Administrative tasks:

• Providing administrative support.
• Creating reports highlighting the status and performance of the department's performance.

Problem solving:

• Receiving complaints and resolving problems.

Communication:

• Liaising with internal customers and sharing information between upper management and subordinates.
• Engaging with internal customers to ensure operational excellence and customer satisfaction.

• Planning and organizing/co-ordination
• Contributing towards a predictable service by loading, offloading, stacking, transhipping, and co-ordinating the movement of containers through controlled gate procedures at container terminals and loading depots
• Ensuring correct placement of containers in the allocated stacks
• Loading and offloading rail wagons in accordance with prescribed loading patterns
• Locate containers to be loaded and instruct Senior Service Drivers to load on the correct wagons
• Obtain loading plan from the Rail Planner, execute loading plan and ensure that twist locks have been set correctly by the General Workers
• Supervising General Workers and Senior Service Drivers during shift and performing operational working procedures as planned or deviate to achieve desired handling rates
• Informing and instructing staff of work procedures and requirements in order to achieve productivity norms
• Apply discipline and grievance procedures to have a disciplined workforce
• Ensuring safe handling and working in allocated areas in order to promote a safe working environment
• Identify shortcomings of operational staff in allocated areas to encourage a competent workforce
• Motivate and supervise allocated staff to achieve productivity norms
• Inspection of import and export containers on wagons and trucks to identify damages in order to avoid claims
• Complete Container Inspection Reports (CIR) for damages to containers
• Supporting the migration of freight from road to rail: manual system was created to document cargo entering and exiting terminal
• Refrigerated containers project - as a result of the success from the Back of Port Project, we now handle refrigerated containers in the terminal (This has never been done before in the history of the terminal)

• Administration - assisting Section Managers in maintaining files and databases
• Reporting - preparing reports
• Communication- preparing presentations and correspondence
• Office Management- monitoring office operations and receiving telephone queries

• Facilitating smooth operation of locomotive equipment, performing regular maintenance checks and troubleshooting issues.
• Shunting movements
• Stabling of trains, wagons and locomotives.
• Compiling train journals and recording deviations while en route.
• Following safety procedures and Train Working Rules and monitoring the track and Overhead Track Equipment for hazards.
• Monitoring instruments that measure speed, amperage, battery charge and air pressure