Summary
Overview
Work History
Education
Skills
Websites
Career Objective
Attributes
Driver License
Achievements Awards
Projects
Accomplishments
Certification
Knowledge, Skills and Competencies
Computer Literacy
Databases
IT Engineering Skills
References
Declaration
Timeline
Generic
Prince Mhlengi

Prince Mhlengi

Mhlengi
Durban,KZN

Summary

I'm a Senior Software Support Engineer/Software Engineer with a great passion and enthusiasm regarding software configuration, software engineering, system support, software analysis, researching, software designing, software installation and software testing. I have a strong technical background and excellent interpersonal skills. I am a bright, talented, ambitious individual with a strong technical background.

I am a self-disciplined individual with the ability to work well within a team. I am able to play a key role throughout software testing, system analysis, system designing and system engineering to ensure maximum accessibility, customer experience, and usability. I am deadline-orientated and have the ability to produce detailed technical specifications from the user's requirements.

I hold the following tertiary qualifications:

1. Advance National Diploma in Software Development

2. Process Platform Diploma from OpenText

3. Content Server Administrator Certificate from OpenText

4. National Higher Systems Support Certificate from MICSETA

5. National Senior Certificate

6. Lifecycle and Portfolio Certificate from Micro Focus.

7. Functional Testing Certificate from Micro Focus.

8. Management Development Certificate from Altron Bytes.

10. Appworks Platform Analyst Certificate from OpenText.

11. Appworks Platform Administrator Certificate from OpenText.

12. Appworks Platform Developer Certificate from OpenText.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
11
11
Certifications
3
3
Languages

Work History

Software Engineer/Senior Software Support Engineer

Datacentrix Group
Durban
2 2018 - Current
  • Administration and user support - responding to logged incidences and service requests, troubleshooting, and resolving technical issues, support and assist with the usage of business applications as well as maintain the business applications in an optimum operating condition.
  • Application maintenance - maintaining the business applications which includes applying software updates, patches, and fixes to ensure that the business applications are running as expected.
  • Management of incidences, problems, and requests - managing incidents, problems, and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions.
  • Application Monitoring – ensure availability of business applications and performance of business applications as well as take preventative measures to minimize downtime.
  • Quality assurance – perform application readiness testing to ensure good quality and successful adoption of application.
  • User training – provide training on the use of application in support of adoption of new and existing business applications.
  • Application deployment - install, administer, and test business applications, including upgrades and fixes of business applications.
  • Risk management - identify and manage risks associated with the business applications. This includes assessing potential security threats, ensuring data privacy and compliance, and implementing measures to mitigate risk and protect sensitive information.
  • Project management – good grasp of project management principles and being able to execute tasks within a project management environment, including in different IT environments, e.g., (Production, Staging, Testing).
  • Vendor management – co-ordinate the resolutions, upgrades and manage escalations to the vendors. Also monitor the support agreements and contracts with service providers in relation to the business applications
  • Supporting and maintaining all software applications.
  • Debugging and investigating any system/ applications' errors
  • Designing and developing multiple applications using C#,Appworks, CSS, JavaScript and HTML5.
  • Testing all applications on the User Acceptance Testing and Quality Assurance environment.
  • Monitoring the basic functionality of the portal, e.g.Daily Health Checks and troubleshooting of errors.
  • Developing the technical reports using iHub, Magellan and SQL.
  • Developing full lifecycle and writing formal technical documentation such as Test Packs, User Manuals.
  • Compiling and developing Business Process Management process flow
  • Continuous contribution to enhance team knowledge base
  • Translating software requirements into concise and robust programming code
  • Writing specifications and designing, building, testing,implementing, and supporting applications.

Junior Software Engineer - Internship

UKZN
Durban
10.2016 - 01.2018
  • Working with an agile team to develop, test, and maintain web and desktop-based business applications using HTML5 and JavaScript
  • Assisting in the collection and documentation of user's requirements such as User Manual and Test Pack
  • Preparing reports, manuals and other documentation on the status, operation and maintenance of software
  • Designing, developing, and unit testing applications in accordance with established standards
  • Participating in peer-reviews of solution designs and related code
  • Package and support deployment of releases
  • Working with teammates in the migration of older applications (Asp.Net) to current Microsoft technologies
  • Developing, refining, and tuning integrations between applications
  • Analyzing and resolving technical problems.

Systems Support Engineer - Learnership

Micseta
Durban
06.2015 - 06.2016
  • Ensuring server backups are running properly
  • Providing ongoing maintenance/support/upgrades of desktop and server operating systems
  • Responding to after hour alerts when required
  • Creating and maintaining Group Policy objects
  • Overseeing antivirus deployment to ensure computers compliant
  • Serving as a backup for IT personnel when needed
  • Providing help desk support (phone and ticketing system) for users.
  • Improved team productivity by providing technical guidance and mentoring junior engineers
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
  • Developed positive working relationships with stakeholders to effectively coordinate work activities
  • Performed preventative maintenance to keep tools and equipment functional
  • Prepared action plans for problematic processes and assets
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals
  • Provided input to team lead regarding areas for process and procedural improvement
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems
  • Conducted research to identify and evaluate new technologies and concepts
  • Performed complex calculations to analyze and optimize engineering processes
  • Conducted technical evaluations of engineering designs and test results
  • Analyzed and interpreted data to identify trends and recommend improvements
  • Designed and implemented quality control processes to facilitate customer satisfaction
  • Developed high-quality engineering designs and plans to meet industry standards
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials
  • Analyzed and interpreted customer requirements to develop engineering solutions
  • Implemented new strategies to reduce costs and improve efficiency of engineering team
  • Developed and implemented procedures to verify compliance with engineering standards
  • Led engineering teams to successfully complete projects on time and within budget
  • Assisted in developing cost-effective solutions to engineering problems
  • Implemented automated systems to improve accuracy and efficiency of engineering processes
  • Verified construction documentation to meet client requirements and vision
  • Developed comprehensive engineering documents for all projects
  • Monitored and evaluated engineering performance to recommend improvements
  • Collaborated with other departments to facilitate successful project completion
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Tutor

Mangosuthu University of Technology
Durban
1 2015 - 6 2015
  • Assisting students with their assignments
  • Tutoring end-user final year students
  • Marking tests and exams scripts for students
  • Invigilating students during examinations
  • Compiling tests scripts and memorandums
  • Assisting senior lecture with planning exams venues.
  • Provided homework assistance using specific curriculum and materials
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Supported students with helpful study habits and exam strategies
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills
  • Developed student confidence through positive reinforcement strategies
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Advanced National Diploma in Software Development - IT

Mangosuthu University of Technology
Durban
04.2016 - 04.2016

National Senior Certificate - Accounting And Computer Science

Matomela High School
Pietermaritzburg
01.2005 - 12.2005

Process Platform Diploma - IT

OpenText Software Company
US
01.2019 - 12.2019

National Higher Certificate in Systems Support - IT

Micseta
Durban
08.2015 - 08.2016

Functional Technical Testing Certificate - IT

Micro Focus
US
01.2021 - 12.2021

Lifecycle Management Certificate - IT

Micro Focus
US
01.2021 - 12.2021

Development Management Certificate - IT

Bytes Technology & Learning Academy
Durban
06.2021 - 12.2021

Content Server Administrator Certificate - IT

OpenText Software Company
US
01.2023 - 12.2024

Appworks Platform Analyst - IT

OpenText Software Company
US
01.2024 - 05.2024

Appworks Platform Administrator - IT

OpenText Software Company
US
01.2024 - 05.2024

Appworks Platform Developer - IT

OpenText Software Company
US
01.2024 - 05.2024

Skills

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Career Objective

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Attributes

  • Leadership Skills
  • Attention to details
  • Initiative
  • Willingness to learn
  • Ability to handle pressure
  • Enthusiasm and personal drive
  • Adaptability

Driver License

Code 10

Achievements Awards

  • Best Software Engineer award in 2021
  • Best Software Support Engineer Award in 2022


Projects

  • South African National Parks Content Management
  • Illovo Upgrade
  • KwaZulu Natal Growth Fund Trust Fund Model
  • Umgeni Water Enterprise Content Management
  • Qatar Airways Procurement
  • Ithala SOC Financial Management
  • The Department of Cooperative Governance and Traditional Affairs Travel Plan
  • UKZN EIM Implementation
  • Supreme Judicial Council - Qatar Management
  • SANParks File Plan System

Accomplishments

    Datacentrix Long Service Award

Certification

Appworks Platform Analyst Certificate

Knowledge, Skills and Competencies

  • C#
  • Java
  • Appworks
  • SQL
  • XML
  • PHP
  • JavaScript
  • CSS
  • Outsystems
  • ITIL
  • Python

Computer Literacy

  • Introduction to Computer, Technology & Managing Files
  • Ms Word
  • Ms Excel
  • Ms Access
  • Ms Outlook
  • Ms PowerPoint and
  • Web browsing and Communications

Databases

  • MySQL
  • Oracle
  • Microsoft Access
  • MSSQL

IT Engineering Skills

  • System Engineering
  • System or Application Support
  • Software Support
  • System Analysis
  • Software Architecture
  • Customer Support

References

  • Siyabonga Dumakude - Senior Software Developer
    Capitec Bank
    sdumakude@capitec.co.za
    +27 (65) 833-3247


  • Mfanafuthi Mkhize - Business Analyst
    Unilever
    mmkhize@unilever.co.za
    +27 (81) 362-9163


  • Dr V. Jugoo - ICT Lecturer & H.O.D
    Mangosuthu University of Technology
    vikash@mut.ac.za
    0822009870


  • Patrick Mzimela - Senior Consultant
    Datacentrix Group
    pmzimela@datacentrix.co.za
    +27 (81) 362-9169

Declaration

I, Prince Mhlengi Ndhlela , fully declare that the above information provided (including all the attachments) are complete and correct to the best of my knowledge.

Timeline

Appworks Platform Analyst Certificate

06-2024

Appworks Platform Administrator Certificate

06-2024

Appworks Platform Developer Certificate

06-2024

Appworks Platform Analyst - IT

OpenText Software Company
01.2024 - 05.2024

Appworks Platform Administrator - IT

OpenText Software Company
01.2024 - 05.2024

Appworks Platform Developer - IT

OpenText Software Company
01.2024 - 05.2024

Content Server Administrator Certificate

11-2023

Content Server Administrator Certificate - IT

OpenText Software Company
01.2023 - 12.2024

Development Management Certificate - IT

Bytes Technology & Learning Academy
06.2021 - 12.2021

Management Development Certificate

06-2021

Functional Technical Testing Certificate - IT

Micro Focus
01.2021 - 12.2021

Lifecycle Management Certificate - IT

Micro Focus
01.2021 - 12.2021

Lifecycle and Portfolio Management Technical Certificate

01-2020

Functional Testing Technical Certificate

01-2020

Process Platform Developer Diploma

05-2019

Process Platform Diploma - IT

OpenText Software Company
01.2019 - 12.2019

Junior Software Engineer - Internship

UKZN
10.2016 - 01.2018

National Higher Certificate in Systems Support

07-2016

Advanced National Diploma in Software Development - IT

Mangosuthu University of Technology
04.2016 - 04.2016

National Higher Certificate in Systems Support - IT

Micseta
08.2015 - 08.2016

Systems Support Engineer - Learnership

Micseta
06.2015 - 06.2016

Advanced National Diploma in Software Development

12-2012

National Senior Certificate

12-2005

National Senior Certificate - Accounting And Computer Science

Matomela High School
01.2005 - 12.2005

Software Engineer/Senior Software Support Engineer

Datacentrix Group
2 2018 - Current

Tutor

Mangosuthu University of Technology
1 2015 - 6 2015
Prince MhlengiMhlengi