Prince Mbikayi Luabeya
Retreat, Allenby Dr 27
Summary
I am a fast learner, I can handle working under pressure and I am very committed to any task given to me. I have a record of excellent attendance at my place of work. I am punctual and flexible in responding to the change of business needs. I am well Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fashion Boutique Pty
Cape Town
09.2022 - 10.2024
- Performed follow-up procedures after customer service interaction was completed.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints via phone, email, mail, or social media.
- Worked closely with other departments to ensure quality customer service delivery.
Sales Assistant
African Clothes Pty
Cape Town
07.2019 - 06.2022
- Increased sales by building strong customer relationships and providing excellent service
- Informed customers about current promotions and discounts.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage
Education
Diploma - Accounting And Business Management
Gauteng City College
Cape Town, South Africa12-2024
High School Diploma -
Maitland High School
Cape Town, South Africa11.2018
Skills
- Product and Service Sales
- Time management abilities
- Computer Proficiency and Microsoft Office
- Excellent Communication
- Continuous Improvement
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Finance
- General accounting
- Critical thinker
- High moral values
- Problem-solving
- Management
- Active listening
- Empathy
- Adaptability
- Positive attitude
Languages
- English
- French
- Xhosa
Personal Information
- Date of Birth: 09/17/98
- Nationality: Congolese DRC
Leadershiproles
Class Monitor
Timeline
Customer Service Representative
Fashion Boutique Pty
09.2022 - 10.2024
Sales Assistant
African Clothes Pty
07.2019 - 06.2022
Diploma - Accounting And Business Management
Gauteng City College
High School Diploma -
Maitland High School