Prince Mlangeni

Workshop admin, Managed approximately 20 to 25 calls ,emails and invoices for customers on a daily basis, Opening and closing of job cards, Communication between customer and workshop, Supplying feedback to customer, Ensuring customer is given quotation on timely manner, Compiling of work in progress reports, Handing in of job card for closure to costing and warranty clerks, Alerting customer of completion of vehicle, Follow up on ordered parts and advising customer, Conformation of photos of vehicles before warranty claims, Submitting warranty claims of TDS system.

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Servicing of Iveco and FAW brand vehicles
• Completing PDI on FAW brand vehicles Completion of job cards to foreman and workshop manager Identifying possible failures on vehicles Resolution on vehicle diagnosis Diagnosis of vehicle and additional fault finding and upselling.
• Supported shop efficiency by keeping workspaces clean, organized, and well-maintained on a daily basis.
• Stayed current on industry advancements through regular training sessions, workshops, and certification courses.
• Reduced downtime for vehicles by efficiently diagnosing and repairing various diesel engine issues.
• Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development.
• Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks

• Servicing of Fuso and Mercedes brand vehicles Identifying possible failures on vehicles Resolution on vehicles diagnosis Diagnosis of vehicle and additional fault
• Stayed current on industry advancements through regular training sessions, workshops, and certification courses.
• Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development.
• Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
• Increased customer satisfaction by providing timely and accurate repair estimates and completing jobs within the quoted time frame.

• Managed approximately 60 to 80 incoming calls, emails customer queries and complaints. Record all data relating to queries and ensure effective feedback to the customer from respective client of orders, order entry and reversals. Contacting outbound customers for new orders and enquiring of customer satisfaction.
• Telesales of new products, sending reports using excel daily to stake holders, REPS, Regional managers.
• Managing Direct, Primary loads that requires route conducted regular performance evaluations, identifying areas of improvement and providing constructive feedback to agents.
• Enhanced customer satisfaction by providing timely and effective solutions to contact center inquiries.
• Coordinated cross-functional teams to resolve multi-departmental inquiries quickly and effectively for clients
• Record all data relating to queries and ensure effective feedback to the customer from respective client of orders, order entry and reversals.

• Customer care agent Answering over 100 inbound calls made to contact center for general queries Dealing with customer enquiries and complaint resolution Assisting team leader with duties of completing employee time sheets Supervising of the team in absence of team leader Team coaching and creating SMART plans.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate
• Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.