Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Affiliations
Certification
References
Timeline
Generic
Prince Kgatla

Prince Kgatla

Midrand

Summary

Motivated and tech-savvy IT professional with hands-on experience providing IT support and customer service. Proven track record in system administration, troubleshooting hardware and software issues, and offering efficient technical support to users. Known for excellent communication, teamwork, and a strong willingness to learn and adapt in fast-paced environments.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

IT Support

Leschaco International Logistics Solutions
Kempton Park
10.2023 - 06.2025
  • Transformed company's digital security measures by reinforcing firewalls and antivirus software.
  • Suggested improvements to existing IT infrastructure which were implemented successfully.
  • Troubleshot technical glitches with advanced diagnostic tools.
  • Managed office IT inventory for efficient resource allocation.
  • Assisted in software installations to ensure optimal operating systems.
  • Devised preventive maintenance schedules, reduced unexpected downtime incidents.
  • Monitored computer networks, ensured continuous uptime.
  • Resolved critical issues on time by providing 24 and 7 IT support.
  • Coordinated with vendors during hardware upgrades, improved overall system efficiency.
  • Provided remote support to customers reducing downtime due to travel delays.
  • Provided immediate remote support to end-users resulting in increased customer satisfaction.
  • Upgraded servers regularly to assure compatibility with latest business applications.
  • Configured DNS, DHCP services to facilitate seamless network communication.
  • Developed standard operating procedures for network administration tasks enhancing consistency in work methods.
  • Improved network performance by regularly updating and maintaining software.
  • Streamlined company's tech needs by coordinating with vendors for better equipment procurement deals.
  • Installed and upgraded hardware components to enhance system functionality.
  • Replaced defective parts promptly; minimised disruption in daily activities.
  • Implemented preventive measures against potential threats or faults in our computer systems.
  • Performed complex repairs on malfunctioning hardware units, thereby improving their lifespan.
  • Enhanced customer experience through exemplary service standards.
  • Managed ticketing and reservation duties, ensuring smooth operations.
  • Utilised remote desktop applications to troubleshoot off-site issues swiftly and effectively.
  • Assisted users remotely using remote desktop connections, reducing need for physical intervention.
  • Supported clients remotely using remote desktop applications, enhancing customer convenience.

IT Support

Matokane Secondary School
11.2021 - 10.2022
  • Kept abreast of latest developments in printing technology for continuous improvement in operations.
  • Ensured quality print outcomes by meticulously aligning and adjusting printer settings.
  • Checked final products for any errors or defects; guaranteed high-quality finished goods.
  • Maintained printers for smooth functioning, avoiding downtime during crucial projects.
  • Resolved technical issues promptly, ensured minimal interruption in services.
  • Enhanced parent-teacher communication for a more cohesive educational environment.
  • Handled sensitive data with confidentiality-upheld GDPR policies strictly.
  • Managed the school calendar, ensuring smooth scheduling of activities and events.
  • Organised teacher schedules, optimising productivity whilst reducing overlap or confusion.
  • Liaised with external agencies to secure resources for school programmes.

Education

Introduction to Web Design - programming languages: HTML, CSS, Java Script and C

Richfield Institute of Technology
02.2017 - 12.2018

High School - Physical Science, Mathematics, Life Science, Agricultural Science, English and Life Orientation

Boke High school
01.2011 - 12.2016

Skills

  • Data backup procedures
  • Windows 10/11 Support
  • Office 365
  • Networking (TCP/IP, DNS, DHCP)
  • Hardware Troubleshooting
  • Remote Support Tools (TeamViewer, AnyDesk)
  • Soft Skills:
    Strong Communication Problem Solving Customer Service Team Player Time Management Attention to Detail

Languages

English
Sepedi
IsiZulu

Personal Information

  • Date of birth: 12/31/96
  • Gender: Male
  • Nationality: South African

Custom

  • Mrs. Rababalela, Matokane Secondary School, 061 499 3791
  • Tayla Kroeger, Leschaco (HR), 061 503 2746, 011 397 2369

Affiliations

  • Fishing

Certification

  • Computer Hardware basics
  • Intro to data science
  • IT Support basics
  • operating systems basics
  • intro to Cybersecurity

References

References available upon request.

Timeline

IT Support

Leschaco International Logistics Solutions
10.2023 - 06.2025

IT Support

Matokane Secondary School
11.2021 - 10.2022

Introduction to Web Design - programming languages: HTML, CSS, Java Script and C

Richfield Institute of Technology
02.2017 - 12.2018

High School - Physical Science, Mathematics, Life Science, Agricultural Science, English and Life Orientation

Boke High school
01.2011 - 12.2016

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Prince Kgatla