Primrose YM Kainga
Centurion,GP
Summary
- Motivated waitering with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress
Brooks Cafe
11.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Waitress
Mimmos Pizza
06.2019 - 06.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Education
BBA - Business Administration
Chartal College
Johannesburg01.2023
Skills
- Order Accuracy
- Dining Area Maintenance
- Safe Food Handling
- Customer Service
- Guest Relations Management
- Food Safety Understanding
- Team Collaboration
- Daily Specials Memorization
- Service Prioritization
- Bill Computation
- Cash Handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved preparing new menus through effectively helping with own research and knowledge of customer preferences.
Watching movies and reading novels
I enjoy and learn different cultures when I'm watching movies and reading novels
Languages
English
Advanced (C1)
Timeline
Waitress
Brooks Cafe
11.2021 - Current
Waitress
Mimmos Pizza
06.2019 - 06.2021
BBA - Business Administration
Chartal College
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