Primrose TEBELLO NOKUTHULA Mothiba
Benoni
Summary
Quality Control Technician with expertise in quality assurance and sensory evaluation. Conducts inspections and analyses data to identify areas for improvement. Collaborates with cross-functional teams to implement continuous improvement initiatives and enhance customer satisfaction. Investigates customer complaints and effectively communicates corrective actions to stakeholders, ensuring compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Quality control technician
NBL Snack works
Kempton park
09.2016 - 12.2025
- Audit by inspection the quality of finished, processed and / or raw material by rejection and approval of product during and before production
- Perform sampling and all quality tests on product to ensure compliance to specification and report any deviation and implement corrective action
- Maintained factory hygiene standards through regular cleaning and inspections.
- Perform accurate plant analyses prior to a production run.
- Control of measuring and monitoring equipment – X-rays and metal detectors and all, HACCP, GMP and food safety standarded
- Ensuring proper stock rotation and handling of work in progress (WIP) and finished goods
- Testing of raw and packaging materials daily and conducting the required physical and chemical analysis against specifications
- Ensuring correct material availability for weekly master plan
- Ensuring internal audits are done as per the internal schedule
- Streamlined administrative tasks to enhance efficiency of quality assurance operations.
- Investigated and resolved customer complaints, ensuring timely feedback and implementation of preventive measures.
- Ensured adherence to ISO standards to maintain quality assurance protocols.
- Collaborated with colleagues to develop solutions for quality challenges.
- Assisting with monthly Internal Audits
- Assisting with compiling internal audit reports, raising NCRs, and distributing to relevant role players
- Verifying the COA against specification
- Working with multi-disciplinary teams to investigate issues of raw materials and finished goods and resolve quality related issues
- Audited internal processes against established quality criteria, recommending enhancements.
- Led training sessions for new staff on quality control procedures and best practices.
- Collected samples for testing, analysing results for consistency and quality.
- Prepared and presented quality performance metrics to management, highlighting achievements and areas for focus.
- Monitored production processes in real-time, promptly addressing any deviations from quality standards.
- Managed inventory of quality control supplies, ensuring availability for all testing requirements.
- Performed inspections of incoming raw materials, ensuring compliance with quality standards and minimising potential defects.
- Performed sensory evaluations of products to assess taste, texture, aroma, and appearance against quality standards.
- Analysed product samples using laboratory equipment to verify compliance with internal and external quality specifications.
- Coordinated with production teams to implement corrective actions swiftly, minimising disruption and product waste.
- Collaborated with research and development team to refine product formulations based on quality feedback and testing results.
- Investigated customer complaints related to food quality, identifying root causes and implementing measures to prevent recurrence.
- Inspected final product to determine quality and standards.
- Identified and reported serious safety issues to regulatory authorities and site supervisors.
Food technology
Spice importers and millers
gemiston
01.2016 - 03.2016
- Generating, conducting and verifying of COAs to customer and ensuring product corresponds to COA.
- Managed dispatch and receipt of raw materials, ensuring quality analysis for compliance
- Approval of product being produced and keeping samples
- Reviewed and confirmed cleaning verification checks to uphold quality assurance standards
- Conducted thorough cleaning inspections of premises and vehicles prior to dispatch
- Created and printed date codes on products for traceability and compliance
- Trained employees on food safety and quality procedures, promoting adherence to regulations
Quality assistance
Kellogg Company of South Africa
02.2014 - 12.2015
- Receiving, analysis and approving of raw material, conducting quality control measures in the laboratory and releasing components and raw material as per specification.
- Doing sensory evaluation on product on a daily basis to ensure conformance and approving in-process production and finished product.
- Monitoring the GMP program in production and checking CCP and HACCP on the production floor.
- Pest control, sanitation verification and validation.
- Daily documentation control, raising non-conformances and assisting with corrective actions through expert knowledge
- Ensuring NCRs are logged on the system and closed out
- Reconciliation and verification of hold products for non-conformances
- Administration of sample analyses and sending samples to be tested.
- Evaluate product in accordance to customer feedback and compile reports and respond to customer complaints.
- Generating customer COA, and COC
- Writing handover report and reporting any food safety incidents every morning.
- Maintained laboratory equipment by adhering to operational instructions and initiated repairs or replacements.
- Conducting age analysis of raw material, ingredients and finished food products and applying FIFO principles
Education
B com - production and supply chain management
University of South Africa
pretoria01-2023
Diploma of Higher Education - programm in production / operation and productivity management
University of South Africa
pretoria01-2019
Nation diploma - food technology
Tshwane University of Technology
pretoria01-2015
Skills
- Quality assurance
- Internal audits
- Root Cause Analysis
- Sensory evaluation
- Tech proficiency
- Problem Solving
- Management and Leadership
- Communication
Custom Section
8806240371080
References
- Thabiso Dludlu, PepsiCo, Production manager, Thabisod@pepsico.com, 0825227470
- Thokozane Mtembu, NBL Snackworks, Production team leader, Thokozanem@nbl.co.za, 0686777770
- Tisetso Morotolo, Kellogg SA, Lab supervisor, 0726455304
Languages
English
Upper Intermediate
B2
Afrikaans
Elementary
A2
isizulu
Intermediate
B1
Timeline
Quality control technician
NBL Snack works
09.2016 - 12.2025
Food technology
Spice importers and millers
01.2016 - 03.2016
Quality assistance
Kellogg Company of South Africa
02.2014 - 12.2015
B com - production and supply chain management
University of South Africa
Diploma of Higher Education - programm in production / operation and productivity management
University of South Africa
Nation diploma - food technology
Tshwane University of Technology