Primrose Ndlovu
Hospitality
JOHANNESBURG
Summary
Enthusiastic and motivated recent graduate with a keen interest in hospitality management and professional cookery. Eager to apply theoretical knowledge and gain practical experience in delivering outstanding guest service and culinary art. Committed to learning and adapting to different environments while contributing positively to team flow. Trained in basic kitchen operations, menu development, and eager to strengthen my skills in optimizing operational efficiency and maintaining high-quality standards. Passionate about creating memorable dining experiences and dedicated to continuous growth and development in the hospitality industry.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Café Supervisor Intern
The Crossing Church
01.2024 - Current
- Implemented processes and procedures to efficiently run operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns and volunteers on the operations of the establishment.
Commis Chef
Kyalami Country Club
11.2022 - 10.2023
- My overall duties and responsibilities include: Continually gaining culinary knowledge to produce high-quality dishes.
- Washing, chopping, and cutting fruit, meat, and vegetable items
- Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
- Improved inventory management by properly storing and rotating perishable items, minimizing spoilage costs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
Receptionist
Four20Bespoke Hotel
01.2022 - 10.2022
- My duties as a receptionist Include: Assisting walk-in guests, scheduling appointments, answering phone calls, and helping with guest's questions and issues that arose.
- Properly processing updated guest information and payments.
- Focusing on several projects simultaneously & following up on outstanding items.
- Multitask effectively in a fast-paced environment.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, and filing documents.
Food And Beverage Management Intern
Radisson Red
10.2021 - 12.2021
- My overall responsibilities include demonstrating good customer service and developing good relationships with customers, serving food and beverages in a timely manner, and ensuring the cleanliness of the restaurant and the bar area.
- Always upselling where possible and creating a pleasant dining experience for the guests.
- In my role as banqueting staff in food and beverage, i was responsible for setting up and serving food and drinks at events. This includes arranging tables, chairs, and decorations, as well as ensuring guests have a pleasant dining experience. I also help with cleaning and tidying up after events, making sure everything is in order for the next function.
Front Office & Housekeeping Management Intern
Indaba Hotel, Spa and Conference Centre
05.2021 - 07.2021
- My primary responsibilities encompassed maintaining the overall cleanliness and hygiene standards of the hotel premises, including oversight of linen inventory and storage. I diligently supervised the housekeeping department to ensure best performance and adherence to the establishment standards.
- Within the Front Office, I provided assistance to guests, addressing inquiries, facilitating room reservations, and managing check-in and check-out procedures. My commitment to professionalism and attention to detail contributed to the smooth operation and excellent guest experiences within the establishment.
Education
National Certificate - Traineeship in Professional Cookery
International Hotel School
Sunninghill, Johannesburg 04.2001 -
National Certificate - Hospitality Management
International Hotel School
Sunninghill, Johannesburg 04.2001 -
National Senior Certificate -
Noordwyk Secondary School
Midrand, Johannesburg12.2020
Skills
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References
- Carly de Jong - Curator, Radisson Red / GM, 010 023 3580, info.rosebank@radissonred.com
- Alan Surmon - Owner, Four20bespoke Hotel / Owner, 083 653 7396, Alansurmon@four20bespoke.co.za
- Thinus Keller - General Manager, Kyalami Country Club, 010 594 0034, manager@kyalamigolf.co.za
Timeline
Café Supervisor Intern
The Crossing Church
01.2024 - Current
Commis Chef
Kyalami Country Club
11.2022 - 10.2023
Receptionist
Four20Bespoke Hotel
01.2022 - 10.2022
Food And Beverage Management Intern
Radisson Red
10.2021 - 12.2021
Front Office & Housekeeping Management Intern
Indaba Hotel, Spa and Conference Centre
05.2021 - 07.2021
National Certificate - Traineeship in Professional Cookery
International Hotel School
04.2001 -
National Certificate - Hospitality Management
International Hotel School
04.2001 -
National Senior Certificate -
Noordwyk Secondary School
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