Primrose Kanyepi
Maitland,WC
Summary
Dedicated hospitality professional with extensive experience in maintaining exceptional cleanliness and comfort for guests. Proven track record of reliability and adaptability, thriving in team environments to deliver outstanding results. Expertise in sanitation, customer service, and meticulous attention to detail ensures a welcoming and pristine atmosphere. Recognized for a strong work ethic, effective communication skills, and unwavering commitment to exceeding expectations.
Overview
13
13
years of professional experience
Work History
Hotel Room Attendant
Cape Grace-A Fairmont Managed Hotel
05.2015 - Current
- Greeted guests and answered questions regarding hotel services and facilities.
- Cleaning change bed linen and make beds.
- Ensure all housekeeping equipment are working order and reporting any issues to management.
- Restock beverages and food items in the min-bar.
- Assist with daily maintenance tasks, such as cleaning floors, walls, and windows.
- Reporting room vacancy status.
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Contributed to positive guest reviews, providing exceptional service during their stay.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Public Area Attendant
Cape Grace-A Fairmont Managed Hotel
05.2013 - 03.2015
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
Education
No Degree - Digital Literacy Course
Computer Course
Cape Town, South Africa01.2023
No Degree - Book Keeping
Skills Academy College
Cape Town, South Africa01.2017
High School Diploma -
Murereka High School
Chinhoyi Zimbabwe11-2007
Skills
- Strong organizational skills
- Efficient cleaning
- Bathroom sanitation
- Dusting techniques
- Room inspections
- High-quality client service
- Quality control management
Accomplishments
- Employee of the year 2015 and 2017
- Employee of the month 2017
- House keeper of the year 2022
Languages
English
Letter of Employment
- This serves to confirm Primrose Kanyepi is an Employee of Ethical Services Company from May 2015 - current. Ethical Services Company is a specialized cleaning company contracted to the Cape Grace Hotel since 1st April 2013.
- Primrose is a Room Attendant within Housekeeping Department. She is one of the most versatile Team Player within the department. Through her versatility, the department has been able to generate unique experience and services to manage guest with specific needs and special attention. Most often, Primrose is most often working as a Team Leader/Supervisor whenever there is a crisis.
- Primrose is noted for her calmness and greater understanding of Housekeeping operations. She is a fast leaner with great potential to excel within the business.
- Primrose has achieved significant appraisal as a result of her high level of productivity and loyalty to the business.
- Should you require any further clarification, please do not hesitate to contact me.
- Paul Tanga
- Contract Manager
- Cell : 079 768 9872
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Room Attendant
Cape Grace-A Fairmont Managed Hotel
05.2015 - Current
Public Area Attendant
Cape Grace-A Fairmont Managed Hotel
05.2013 - 03.2015
No Degree - Digital Literacy Course
Computer Course
No Degree - Book Keeping
Skills Academy College
High School Diploma -
Murereka High School