Pride Tshuma
Customer Service Consultant
PRETORIA,Gauteng
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Language
Work History
Teacher
Preply
06.2023 - Current
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Customer Service Representative
Amazon.ca
08.2022 - 02.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Head Waiter
Daily Coffee Bar
01.2016 - 05.2022
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
Education
Email Marketing
Alison Online Academy
Ireland02.2024
Virtual Asssistant
Alison Online Academy
Ireland01.2024
No Degree - Teaching English As A Second Language
TEFL ACADEMY UK
London, United Kingdom 04.2001 -
Bachelor of Arts - English And Communication
Midlands State University
Gweru, Zimbabwe 04.2001 -
Skills
Call Management
undefinedTimeline
Teacher
Preply
06.2023 - Current
Customer Service Representative
Amazon.ca
08.2022 - 02.2023
Head Waiter
Daily Coffee Bar
01.2016 - 05.2022
No Degree - Teaching English As A Second Language
TEFL ACADEMY UK
04.2001 -
Bachelor of Arts - English And Communication
Midlands State University
04.2001 -
Email Marketing
Alison Online Academy
Virtual Asssistant
Alison Online Academy
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