PRIDE THABEDE
HUMAN RESOURCE MANAGEMENT
Summary
Radiating the room with presence and poise, I am a strong advocate for diversity and inclusion and possess excellent interpersonal skills, allowing me to effectively communicate and build relationships with employees at all levels. I believe that a supportive and collaborative culture is essential for employee engagement and organizational success. Meticulous and detail-oriented with excellent observational, organizational and communication skills, I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take responsibilities to meet team goals.
Overview
8
8
years of post-secondary education
Work History
HR AND ACCOUNTS MANAGER
GENESIS SOUTH AFRICA
Pretoria
11.2023 - 5 2024
- Implemented employee engagement program that increased overall employee satisfaction by 20%.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for department for each shift.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed and filed contracts, invoices and other documents associated with talent.
- Advertising job vacancies, conducting interviews, screening and onboarding 10+ new employees each month for each campaign.
- Prepared HR reports and ensuring compliance with HR policies (EEO, Code of Conduct, LRA, BCEA, OHSA EEA).
- Created and managed budget for clients, streamlining financial operations.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Presented professional image consistent with company's brand values.
SALES ADVISOR
GENESIS SOUTH AFRICA
Pretoria
5 2023 - 11.2023
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Kept detailed records of daily activities through online customer database.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Contributed to event marketing, sales and brand promotion, increasing sales by 5%.
RECEPTIONIST
ROCKETS, LIFESTYLE
Pretoria
3 2021 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in onboarding 2% of new employees by preparing orientation materials and providing guidance on company policies.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Tracked important information in software spreadsheets and ran reports or generated graphics using data.
Education
Bachelor of Commerce in Human Resource Management -
BOSTON CITY CAMPUS
Pretoria, South Africa 03.2021 - 11.2023
Higher Certificate in Human Resource Management Practice -
BOSTON CITY CAMPUS
Pretoria 01.2020 - 05.2021
National Senior Certificate -
HOERSKOOL GENERAAL HERTZOG
Witbank, South Africa 01.2015 - 05.2019
Skills
SOFT SKILLS:
Dependability
Time management
Analyzing
Mental organization skills
Presenting
Resourcefulness
Communication
HARD SKILLS:
Microsoft Office (Word, Excel, Outlook, OneNote, OneDrive, Access, Skype, Pastel, SAGE, PowerPoint)
Administrative support
Administering payroll
HR software
Strategic thinking
Negotiation
Conflict resolution
Events coordination
Research
Database management
Bookkeeping
Documentation and reporting
Project scheduling
Customer and client relations
Sorting and labeling
References
- CRESENCIA SIBANDA, Guest Relations Manager, 012 003 6185, 081 288 2529
- RETHABILE SEBATI, Director - GENESIS SOUTH AFRICA, 066 200 4864
Timeline
HR AND ACCOUNTS MANAGER
GENESIS SOUTH AFRICA
11.2023 - 5 2024
Bachelor of Commerce in Human Resource Management -
BOSTON CITY CAMPUS
03.2021 - 11.2023
Higher Certificate in Human Resource Management Practice -
BOSTON CITY CAMPUS
01.2020 - 05.2021
National Senior Certificate -
HOERSKOOL GENERAAL HERTZOG
01.2015 - 05.2019
SALES ADVISOR
GENESIS SOUTH AFRICA
5 2023 - 11.2023
RECEPTIONIST
ROCKETS, LIFESTYLE
3 2021 - 04.2023
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