Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Prian Thembelihle Welcome

Retail Store Assistant
Howick,KZN

Summary

I am a very dedicated individual with a proven track record, excelling in customer service and teamwork. Recognized for enhancing store appearance and developing loyal customer relationships through effective communication. Skilled in money handling and order processing, consistently achieving high satisfaction ratings and meeting sales goals.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Store Assistant

Dischem
10.2024 - Current
  • Manage and report all customer complements and complaints to management.
  • Establish a professional relationship with customers.
  • Ensure all customer stock queries are dealt with and resolved.
  • Maintain effective external communication with customers when they require feedback.
  • Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
  • Adhere to the customer turnover per hour rate as per company benchmark.
  • Manage the shorts and overs at the point of sale, including the floats.
  • Manage refund and return transactions.
  • Ensure that back shopping and returned goods are handled correctly.
  • Verify and review deliveries and invoices for total accuracy.
  • Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
  • Manage and control high risk stock
  • Prepare the run reconciliation on a daily basis.
  • Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
  • Maintain effective liaison between relevant parties.
  • Maintain effective document control including but not limited to float, petty cash, cash on hand.

Virtual Co Ordinator

Dischem
11.2023 - 10.2024
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Consultant

Dischem
03.2022 - 11.2023
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Increased client retention through exceptional service and timely solutions to issues.

Cashier

Dischem
10.2021 - 03.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - Human Resources Management

UNISA
Pietermaritzburg, South Africa
04.2001 -

High School Diploma -

Mconjwana High School
Pietermaritzburg, South Africa
04.2001 -

Skills

Customer service

Certification

Higher Certificate in Supervisory Management

Timeline

Retail Store Assistant

Dischem
10.2024 - Current

Higher Certificate in Supervisory Management

01-2024

Virtual Co Ordinator

Dischem
11.2023 - 10.2024

Customer Service Consultant

Dischem
03.2022 - 11.2023

Cashier

Dischem
10.2021 - 03.2022

Diploma - Human Resources Management

UNISA
04.2001 -

High School Diploma -

Mconjwana High School
04.2001 -

Similar Profiles

CREATE PROFILE
Prian Thembelihle WelcomeRetail Store Assistant