Preya Harichund
Customer Care Account Manager
Johannesburg
Summary
Dynamic Customer Care Accounts Manager with a proven track record at Ignition Group, excelling in Account Management and Customer Relationship management. Skilled in optimizing internal communications and maximizing revenue through Strategic upselling. Adept at resolving complex issues while maintaining professionalism, ensuring long-term client satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Customer Care Accounts Manager
Ignition Group
09.2022 - 04.2024
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
Store Manager
Sunstoppers
01.2004 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Sastri Park Secondary
Durban, South Africa 04.2001 -
Skills
- Account management
- Month-end reporting
- Account reconciliation
- Accounts receivable management
- Customer relationship management (CRM)
- MS Word, Excel
Timeline
Customer Care Accounts Manager
Ignition Group
09.2022 - 04.2024
Store Manager
Sunstoppers
01.2004 - 03.2019
High School Diploma -
Sastri Park Secondary
04.2001 -
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