PRETTY NOKULUNGA NKOSI

Portfolio Growth

• Identify new potential clients/intermediaries. Identify competitors and gather market intelligence.
• Provide input into the broker business by sharing analysis, compiling and managing intermediary clients' prospect list.
• Preparing and delivering quotes (direct and through intermediary).
• Identify and facilitate opportunities to be part of industry forums and events
• Detailed explanations regarding changes with respect to terms/
• Grow the portfolio through direct sales and through intermediaries.

Area Management

• Execute relationship management with intermediaries and clients.
• Attend/handle meetings with intermediaries to discuss performance statistics and growth.
• Understand the business opportunities in the area and client segmentation.
• Promote Santam through marketing activities to intermediaries, clients and the community.

Portfolio Management

• Assist in developing the sales strategy for the area and/or the region.
• Identify intermediary training needs.
• Manage realised rate levels according to minimum and target rates.
• Identify cross and up-selling opportunities.
• Monitoring crop profitability
• Contribute/participate/prepare area reports and presentations (can be regional as well as at a senior level).
• Assist/drive profitability by improved cost management (commission, management expenses, assessment cost).
• Assist in/produce analysis of existing clients and segments.
• Provide input to marketing ideas.
• Identify opportunities to market the brand. Events budget, invite the intermediaries and participate.
• Analyse of existing clients and segments

Distribution Channel Management

• Advise intermediary on appropriate channel selection.
• Take ownership and manage channel solution implementation at intermediary level.
• Manage sales function, quotes (large quotes), channel conflict or under quoting, NQR etc.

KEY RESPONSIBILITIES

Loss Assessments

• Performing assessments.
• Manage part-time assessors.
• Train assessors in collaboration with technical insurance services.
• Performing control/inspection assessments and re-assessments where complaints are logged on assessments.

Technical Support

• Training assessors in the correct assessment of the crops cultivated in the designated area (districts).
• Receive and manage all Damage Reports from brokers after insured loss reports.
• Conduct insurance assessments, especially specialized assessments, personally.
• Managing the assessor corps after a hail event to assess the damages to crops.
• Inspections on a random basis to ensure a high level of accuracy of assessments performed.

Claims Resolution

• Conducting claims estimates on allocated business/portfolio.
• Facilitate resolution of queries at any point of claim by understanding the end-to-end claims process (registration, assessment, settlement, repudiation, dispute handling etc.).
• Interpret policy wordings against claim situations.
• Analyse and report on claims drivers affecting portfolio growth and profit, such as frequency, average cost per claim (acpc), severity etc.
• Manage ex gratia requests by assessing merits (loss against policy cover, policy and intermediary history) and creating business cases for management consideration.
• Maintain close network relationships with claims handlers, assessors etc.

Internal Networking

• Build relationships with business and insurance support, facilitate the resolution of queries and issues with claims.
• Contract and monitor service levels with support units.
• Build effective working relationships with RM, RU, assessors and advisors.
• Attend and participate in quarterly distribution planning meetings.
• Manage escalations, exceptions and service interruptions in the different channels.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

Achievements

Reach GWP target

Competing in the young leaders where were group of three and our group was position three. We reach and present a topic on parametric insurance in South Africa

• Render support to previously disadvantaged farmers (technical & finance) to be sustainable, reach full production capacity and develop their agricultural enterprises to be commercially viable.
• Plan, implement, monitor, and report on mechanisms of farm projects in line with land development support (LDS) policies in the Cape Metro and West Coast District.
• Facilitate farm assessments on farms identified as 262 stimulus packages.
• Participate and facilitate the process of selection of eligible farms based on the LDS policy.
• Facilitate the appraisal of business plans for Land Development support projects.
• Liaise with relevant role-players/stakeholders regarding land development support.
• Monitor and provide continued support to the farm to ensure LDS objectives are met.
• Farm visit addressing farm challenges and rendering advisory services.
• Develop Memorandum for approval for implementation of the LDS grant and management of funds in the Grant holding account.
• Participate in the LDS provincial steering committee of the Western cape.
• Prioritize projects to be funded per program.
• Allocate budget for project implementation.
• Provide and present monthly budget projections.
• Provide and present monthly expenditure reports in budget review meetings.
• Ensure 100% compliance with provisions of the PFMA and treasury regulations.
• Reason for leaving: 12 months contract

• Ensure land development support on acquired PLAS properties.
• Identify the training needs and facilitate training for Land reform beneficiaries through Extension Services.
• Monitor the Departmental Data Base for the farmers and associations.
• Provide support to Regions on CASP Project planning and implementation.
• Provide advice and support to all land reform initiatives within the Local.
• Render technical support to the farmers.
• Develop and maintain the database for all Land Reform beneficiaries in the Local Office.
• Monitor and evaluate the impact of the Land Reform in the Local Office.
• Consult with all relevant stakeholders, i.e., Dept. of Rural Development and Land Reform, Farmers Association
• Compiling reporting and submission of monthly reports, quarterly and bi -annual reports.
• Facilitation of Community participation in projects.
• Facilitate and implement PESI and COVID-19 relieve (commercial and small-scale farmers) in the West Coast Districts.
• Identify strategically located land with high agricultural potential using the Departmental framework.
• Conducting site inspections, community consultations and facilitate farm assessments.
• Facilitate procurement of professional services like valuation of land, land survey for subdivision purposes and business planning.
• Facilitate settlement agreements between farmers/landowners and farm dwellers.
• Facilitate establishment and registration of communal property institutions and other relevant legal entities.
• Facilitate establishment and formalization of strategic partnerships and mentorship arrangements between rural communities and commercial farmers or other entities in the Agri-business sector.
• Prepare and present applications/proposals for funding of projects.
• Reason for leaving: 12 months contract

• Identify potential farmers doing animal and plant production to enter the incubation programme.
• Conduct assessments for the potential farmers and collect all relevant documentation and select the farmers that will enter the incubation programme.
• Mentor about 26 projects situated at Nelspruit Bushbuckridge, and Barberton area.
• Render technical and business skills to farmers at Nelspruit, Bushbuckridge, and Barberton area.
• Develop or review production manual production programme, production plans, production budgets and production guidelines for farmers.
• Take soil samples for all plant production farmers and submit for testing and recommendations.
• Plan and organize information day and farmer's day that will benefit the farmers technically and business wise.
• Organize and conduct technical workshops in plant production per quarter in an area. And conduct workshops for the entire business development officer in plant production.
• Perform client needs analysis and provide relevant business and technical advisory services on continuous basis to develop farmers.
• Visit farmers once or twice a month to identify challenges in animal and plant production and give recommendations.
• Gather all information, discussions, and recommendations, plans, and ambitions of all the projects and enter all the information on the growth wheel tool.
• Develop or review production manual (production programme, production budget and production guidelines for plant production.
• Establish new SMME's and assist farmers with planning, like staggering production to supply their produce consistently.
• Facilitate for involvement of other stakeholders who will benefit farmers and manage relations with existing stakeholders, such as Food and trees for Africa, Department of agriculture and rural development and link ready farmers with markets.
• Attend training and development programme that will improve the mentorship programme and development of the farmers.
• Compile reports on monthly and quarterly basis.
• Reason for leaving: Retrenched
• Developed and implemented training programs to enhance agricultural skills for local farmers.

• Participate in the implementation of, policies, projects, and schemes that support and improve sustainable agricultural production practices and Food security.
• Conduct food security awareness campaigns in provinces by developing information materials (production guidelines, brochures, posters, and pamphlets).
• Identified suitable climatic conditions for listed crops, promoting production in targeted areas.
• Provided advisory services in garden maintenance and trained on food production initiatives at schools and community food gardens with development stakeholders.
• Render advisory services to clients (farm visit and telephonic communication).
• Provide technical support to other government departments, provinces, farmers, and other clients within the agricultural sector.
• Monitored and evaluated implementation of government-funded projects (CASP, ILIMA-LETSEMA, and Fetsa Tlala programmes).
• Liaison with stakeholders, strategic partners, producer organizations, scientific bodies, academia and research institutions and other spheres of government on all agricultural matters.
• Administer projects, programs, and events.
• Preparing memorandum, reports, and presentations.
• Participate in the events initiated by industry role players (conference/workshops/meetings, industry forums).
• Assist in monitoring and evaluation of drought assistance scheme.
• Reason for Leaving: Contract terminated