Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pretty Gugulethu Nene

Pretty Gugulethu Nene

Call Center Consultant, Receptionist, Office Administrator
Boksburg

Summary

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Overview

9
9
years of professional experience

Work History

Receptionist Administrator, Finance Assistance

Heycarter Dealerships
03.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Arranged meetings and appointments and updated records to assist management.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Contributed to project success by providing administrative support to various teams as needed.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Call Centre Agent

Credit Solution Services
02.2020 - 03.2023
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Call Center Representative

Ddj Attorneys
06.2016 - 03.2020
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Identified upselling opportunities to increase revenue generation.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Ibhongo Secondary School
Soweto, South Africa
04.2001 -

Skills

Mail handling

Reception area maintenance

Appointment setting

Scheduling appointments

Document scanning and digitization

Visitor access management

Calendar management

File organization

Visitor assistance

Bank reconciliation

Accounts receivable

Financial statement preparation

Budgets

Spreadsheet management

Account reconciliation

Teamwork

Customer service

Timeline

Receptionist Administrator, Finance Assistance

Heycarter Dealerships
03.2023 - Current

Call Centre Agent

Credit Solution Services
02.2020 - 03.2023

Call Center Representative

Ddj Attorneys
06.2016 - 03.2020

High School Diploma -

Ibhongo Secondary School
04.2001 -

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Pretty Gugulethu NeneCall Center Consultant, Receptionist, Office Administrator