Pretty Buhle Futshane

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Trained and mentored new staff on operational procedures and customer service techniques.

Started as Waitress .worked my way up to floor managers position

• Accurately processed orders and managed transactions using POS systems.
• Assisted in training new staff on service standards and menu knowledge.
• Maintained cleanliness and organization of dining area and service stations.
• Collaborated with kitchen staff to ensure timely food delivery.
• Handled customer inquiries and resolved issues promptly to enhance satisfaction.
• Developed rapport with regular customers, fostering return business.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Directed daily activities to optimize workflow and enhance customer experience.
• Trained and mentored staff to enhance service quality and teamwork.
• Managed inventory levels, optimizing stock availability and minimizing waste.
• Coordinated staff schedules, ensuring adequate coverage during peak hours.
• Resolved customer complaints, maintaining high service standards and loyalty.
• Managed store inventory and stock levels to maintain availability of products.
• Managed team of Number employees to maintain smooth-running operations of shop floor.

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Trained and mentored new staff on operational procedures and customer service techniques.
• Coordinated team schedules to optimize workflow and maintain staffing efficiency.
• Monitored inventory levels, conducting regular audits to prevent stock discrepancies.
• Reduced guest complaints by promptly addressing and resolving housekeeping issues.
• Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
• Improved guest satisfaction by promptly addressing and resolving housekeeping concerns and requests.
• Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.

• Provided excellent customer service in fast-paced dining environment.
• Accurately processed orders and managed transactions using POS systems.
• Maintained cleanliness and organization of dining area and service stations.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.