Pretty Mphulo

Hardworking Sales consultant with Quality administration experience ,Admin skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

0655601933, 0736244417

• Ability to solve problems, conflict management and deliver quality services at all levels
• Computer literacy
• Leadership
• Ability to work under pressure in fast paced demanding work environment
• Multi – tasking abilities and capacity to work deadlines
• Highly organized, punctual and dedicated with positive attitude
• Excellent administrative knowledge
• Client orientation/customer focus

• 01/2018 - 10/01/2018, MMI Holdings, Insurance/Finance, Service Specialist, Provides customer service in a timely manner via several means which include email interaction, telephone, Acts as a liaison between customers and management in order to enhance the overall customer experience., Analyzes complaints from customers and provides adequate resolutions., Tracks proposed resolutions and follows up with customers in a timely fashion., Prepares documents and reports for future reference., Trains peers in good customer service., Develops and maintains vast knowledge of the products and services being offered., Conduct surveys regarding products, services and customer service experiences., Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer
• 01/2018 - Current, MMI Holdings, Insurance/Finance, Transactional banking sales and multiply sales consultant, Provide accurate information about how the product works and capture new sales
• 09/2017 - 12/2018, Retrenchment, Momentum Digital Contact Centre, Insurance/Finance, Quality Assurer, Ensure quality of data captured, ensure correct procedure has been followed, coach agents,, mentor them and identify training need/gap and recommendations are sent to managers to assess, Ensure that agents offer effective and consistent service delivery to all clients, Ensure that compliance is followed at all times, Assist with hands-on coaching interventions to improve quality and compliance, Identify areas of risk., Doing my own Quality checking auditing and passing the cases . Travelling to different companies that, Have momentums products to educate them about our products and sign them up
• MMI Holdings, Insurance/Finance, Multiply Sales Consultant, Current

• English
• Tsonga
• S. Sotho
• Setswana
• IsiZulu

• ID Number: 9102170515089
• Nationality: South African

• Ralph Moyo, Momentum, 072 847 2476
• Calpurnia Makhathe, Momentum, 0126718060, Calpurnia.makhathe@momentum.co.za