Open To Work
Presley Tempies
Johannesburg
Summary
Results-oriented Junior Frontend Developer with strong skills in HTML, CSS, and JavaScript, enhanced by 15 years in digital support and technical troubleshooting. Delivers user-focused solutions by analyzing complex issues and improving workflows. Committed to developing responsive web applications while advancing expertise in modern frontend technologies.
Overview
18
18
years of professional experience
Work History
Social Media & Digital Support Agent
MTN SA
Johannesburg
07.2019 - Current
- Resolved 100+ customer queries weekly across digital platforms by troubleshooting technical, billing, and network-related issues, improving overall customer satisfaction.
- Streamlined digital support workflows, increasing response efficiency and decreasing average resolution time for customer inquiries.
- Guided users on digital self-service tools, improving user experience (UX) and promoting greater adoption of online platforms.
- Diagnosed and resolved system and user issues using internal tools, enhancing user satisfaction and reinforcing skills applicable to frontend development.
- Identified and escalated high-risk fraud cases, contributing to improved risk mitigation and platform security awareness.
High Value Postpaid Call Centre Agent
MTN SA
Johannesburg
06.2016 - 06.2019
- Delivered premium support to high-value clients, maintaining high customer satisfaction scores through efficient issue resolution.
- Investigated and resolved complex billing discrepancies using backend systems, demonstrating strong analytical and data interpretation skills.
- Ensured SLA compliance while managing escalations, highlighting attention to detail and capability to perform under pressure.
- Mentored and trained new team members, enhancing onboarding experience and contributing to overall team effectiveness.
Postpaid Call Centre Agent & Billing Admin
MTN SA
Johannesburg
06.2008 - 06.2016
- Managed high volumes of customer interactions, resolving billing and technical queries to enhance customer satisfaction.
- Investigated account discrepancies and processed adjustments, improving billing accuracy and reducing repeat queries.
- Supported team operations as 2IC, fostering staff development and driving performance improvements.
- Maintained compliance with ICASA regulations and internal policies.
Education
Higher Certificate - Information Technology
MANCOSA
Johannesburg12-2025
Skills
- Social Media Analytics3
- Campaign Optimization
- Content Strategy
- Customer Experience
- Complaints Management
- CRM Tools
- CRM Systems
- Data Analysis
- Social Listening
- HTML5
- Responsive Design
- UI/UX Principles
- Cross-Browser Compatibility
- Git
- Team Collaboration
References And Certifications
Available on request
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
R150/hr - R10000/hrTimeline
Social Media & Digital Support Agent
MTN SA
07.2019 - Current
High Value Postpaid Call Centre Agent
MTN SA
06.2016 - 06.2019
Postpaid Call Centre Agent & Billing Admin
MTN SA
06.2008 - 06.2016
Higher Certificate - Information Technology
MANCOSA