Preshan Raghubar
Desktop Support Engineer
Summary
IT professional prepared to deliver impactful desktop support solutions. Adept at diagnosing and resolving technical issues, ensuring optimal performance of computer systems. Reliable team player with focus on collaboration and adaptability, proficient in software installation and network management. Valued for strong communication and problem-solving skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Desktop support
Cedar House School
08.2020 - Current
- Manage, coordinate and execute management of information Centre for internal and external use:
- Troubleshooting printers
- Troubleshooting hardware and software
- Installation and maintenance of equipment and software
- Installation and setup of all devices and equipment
- Virtual Machines
- Installation and setup of access points for users
- Maintain Mac and Virtual operating system (windows)(Server os)
- Gather, interpret and consolidate management of information
- Daily, monthly and annual statistics for the school regarding IT usage, challenges and gaps
- Research, design and implementation of trainings to users on IT equipment
- Supervise and delegate tasks associated with management of the information centre to assistant IT worker and other support staff
- Research and offer input on effectiveness and alternative options for IT centre for optimum service delivery for all users
End User Support
I.T Naledi Solutions
08.2019 - 09.2019
- Company Overview: contracted to ppecb
- Troubleshooting
- Installation and maintenance of equipment and software
- Client Service: training users to use software and apps of the company
- Respond to adhoc and urgent requests and incidents
- Attend to Microsoft exchange request
- Linking users working on the Server
- Attend to active directory and asset register requirements
- Administration: Compilation of monthly reports and statistics
- Contracted to ppecb
End User Support
I.T Naledi Solutions
05.2019 - 07.2019
- Company Overview: contracted to Old Mutual Wealth
- Troubleshooting
- Installation and maintenance of equipment and software
- Client Service: training users to use software and apps of the company
- Respond to adhoc and urgent requests and incidents
- Attend to Microsoft exchange requests
- Linking users onto program's on the Server (access control)
- Attend to active directory and asset register requirements
- Administration: Compilation of monthly reports and statistics
- Contracted to Old Mutual Wealth
Desktop Support Engineer
I.T Naledi Solutions
10.2017 - 04.2019
- Company Overview: contracted to MMI Holdings
- Troubleshooting
- Installation and maintenance of equipment and software
- Client Service: training users to use software and apps of the company
- Respond to adhoc and urgent requests
- Scheduling workshops for updates of new software and implementation
- Advise executives of the most appropriate and cost effective technological solutions for the company
- Compilation of monthly reports and statistics
- Procurement
- Contracted to MMI Holdings
Driving Instructor
Akshay's Driving School
06.2014 - 05.2015
- Preparing lessons that are tailored to students needs
- Providing instruction on the parts and functions of a vehicle, and on-road regulations
- Teaching practical skills related to all aspects of driving
- Helping students to develop confidence in their driving skills
- Gaining control of the vehicle during emergency situations
- Documenting and reporting on students' progress
- Informing students when they are ready to take the driver's test
Education
High School -
Crossmoor Secondary
01.2004 - 01.2008
Diploma - Information Technology
ICESA
01.2009 - 01.2013
Skills
- Knowledge of computer science
- Team player
- Ability to multitask
- Problem-solving skills
- Strong communication skills
- Knowledge of software engineering
- Knowledge of computer science
Motivations
- Knowledge of computer science
- Knowledge of software engineering
- Strong communication skills
- Problem-solving skills
- Ability to multitask
- Team player
- Ethical and client centered approach
Criminal offence
None
Personal Information
- Place of Birth: Durban
- Citizenship: South African
- Health Status: Excellent
- Date of Birth: 10/17/90
- Gender: Male
- Driving License: Code 08
- Marital Status: Married
Timeline
Desktop support
Cedar House School
08.2020 - Current
End User Support
I.T Naledi Solutions
08.2019 - 09.2019
End User Support
I.T Naledi Solutions
05.2019 - 07.2019
Desktop Support Engineer
I.T Naledi Solutions
10.2017 - 04.2019
Driving Instructor
Akshay's Driving School
06.2014 - 05.2015
Diploma - Information Technology
ICESA
01.2009 - 01.2013
High School -
Crossmoor Secondary
01.2004 - 01.2008
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