Presely Latchu

Strategy Alignment & Implementation.

Ensure that key business objectives are met by providing leadership and guidance on device-related matters and partnering with business unit heads to ensure effective decision-making that is informed by business intelligence and financial insights.

To integrate and drive synergies of device value chain with other business units and foster alignment with MTN SA goals and governance requirements.

Define and develop supply and Inventory systems, processes, and governance.

Ensure effective management of sub-divisional strategy by means of providing direction, structure, business plans, and support.

Ensure cross-functional alignment and coordination between device value chain, sales, marketing, technology, and finance business units.

Ensure effective operational implementation of strategy by providing direction, structure, frameworks, plans, and roadmaps to be adopted by device business unit.

Manage budgets.

Sign off / make decisions regarding operational changes.

Review performance against agreed Key Performance Indicators and compliance to Service Level Agreements.

Create statistical forecasts, gather, analyze, and validate data.

Execute statistical modeling forecast software (One Network).

Prepare and maintain relevant reports pertaining to demand and inventory replenishment.

Compile analytical data sets to outline Supply Planning strategy.

Responsible for making available management dashboard reports on current business drivers and monitoring growth or otherwise and also tracking and forecast marketing and sales trends.

Responsible for developing and managing Inventory reporting and management in conjunction with other Device functions, finance, and channels.

Developed supply chain improvements, reducing monthly costs.

Gained strong leadership skills by managing projects from start to finish.

Operating as lead point of contact for all matters specific to accessories portfolio in MTN SA.

Building and maintaining strong, long-lasting supplier relationships.

Overseeing supplier account management, including negotiating contracts and agreements to maximize profits.

Clearly communicated progress of monthly/quarterly initiatives to internal and external stakeholders.

Penetrated organizational structure within managed portfolio and develop relationships at all levels.

Project management.

Key Account management.

Worked effectively in fast-paced environments.

Cultivated interpersonal skills by building positive relationships with others.

Applied effective time management techniques to meet tight deadlines.

Resolved problems, improved operations, and provided exceptional service.

Passionate about learning and committed to continual improvement.

Managed time efficiently in order to complete all tasks within deadlines.

To ensure implementation of all activities relating to accessories within Branded Retail Channels.
To ensure best practice in planning practices within channel in alignment with organizational strategy.
Completion of channel quarterly, monthly, and weekly sales forecast based on business plan, relating to selected accessories.
Correlate data into accurate trends regarding accessories and information that will be utilized by sub-channel and supply chain cross-functional unit.
Tracking and analysis of stock of accessories in channel trends.
Identify and explore innovative ways to enhance demand planning activities within Branded Retail Channel.
Consider local conditions, as well as competitor activity, to create competitive advantage.
Ensure that systems are streamlined to reduce cost to business, constantly looking for smarter and cost-effective ways to support business.
Provide continuous recommendations to BRC Store Build Team regarding accessory merchandising principles and merchandising best practices.
Perform routine in-channel trade visits to identify areas of continuous improvement and successes from accessory point of view providing recommendations to internal various departments.
Management of agreement and service level agreement and manage performance in channel.

Learned and adapted quickly to new technology and software applications.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced environment.
Gained extensive knowledge in data entry, analysis, and reporting.
Management of Inventory Stock for region across all Owned stores.
Ensure adherence to all PPPs across functional areas.
Maintain high levels of communication with regional team and other internal Departments within MTN.
Maintain regional courier relationships.
Monitor and controls Security for entire Inventory process.
Provide input into forecasting and promotion planning.
Monitor slow-moving and obsolete stock.
Monitor stock allocation for all Sales Channels within Region.
Adhere to turnaround times to ensure consistent quality delivery.
Compile regional report that addresses any issues regarding stock management and sees trends to better manage stock in region.

Management of External Repairs and Service centers in KZN.
Daily reporting on queue management.
Submit claims pack or variance report within specified period to production planning manager.
Adherence to PPPs at all times.
Check system & spot checks daily against production sheet.
Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones.
Maintained and updated customer service database.
Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Translated complex technical issues into digestible language for non-technical users.

Ensure all stock returns are accurately received from courier company and comply with returns criteria and policies.
Conduct completeness check of return stock to system-generated RMA (returns material authorization).
Process sub-inventory transfers to relevant stock locations and obtain relevant handover signatures.
Keep record of all system transactions for audit purposes.
Assist with reconciliation of any stock discrepancies.
Hand over copies of all completed returns documentation to commercial credit department for verification.
File all documentation in manner that is retrievable for audit requirements.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Organized and detail-oriented with strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Proven ability to learn quickly and adapt to new situations.
Gained strong leadership skills by managing projects from start to finish.
Identified issues, analyzed information, and provided solutions to problems.

Ensure that all documents are in order and that descriptions correspond between handsets and on Line 500 and ROS system (iTalk in-house system).
Ensure that compliance checks as well in terms of quantity and description of goods on all orders shipped from warehouse.
Attend to telephonic and e-mail queries.
Attend to all goods returned to company and manage process to get items claimed either from MTN warehouse or internal insurance team.
To perform weekly and monthly audits.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Typed police reports and incident reports for department and processed files.
Generated reports to track deliveries and maintain proper records and documentation.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Ensure all stock is checked and analyzed correctly.
To load all documents onto POM (Game in-house system).
To produce all necessary shipping documents to be forwarded to Customs (Sad 500/501, F178, C.O.O, V.O.C).
Identifying Hazardous and prohibited items based on each country's regulations.
Analyzing security items and preparations for them to be air freighted.
To liaise directly with relevant freight companies to ensure containers are delivered and correct vessels are booked in advance.
Supervise loading of containers ensuring that stock is packed correctly, and shrinkage is kept to minimum.
Cultivated interpersonal skills by building positive relationships with others.
Organized and detail-oriented with strong work ethic.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.