Preesha Haripersad
Technology Service Delivery Manager
Durban
Work Preference
Summary
Service Delivery Manager leading IT service delivery for distribution-centre operations, acting as the main link between DC teams, Group Technology, and stakeholder groups, including external vendors. Stabilises SAP-enabled operations by coordinating incidents, escalations, governance, and issue resolution across high-volume warehouse environments. Translates system and process constraints into practical actions that protect service reliability and operational continuity.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Service Delivery Manager
SPAR Group Ltd
10.2024 - Current
- Accountable for end-to-end IT service delivery at DC level, acting as the primary technology liaison between DC operations, Group Technology, and external partners. Ensures service stability, governance, and alignment between technology enablement and operational outcomes.
- Key Achievements & Impact - Owns DC-level IT service delivery, ensuring availability, performance, and responsiveness of technology services supporting high-volume distribution operations. Acts as the central liaison for Technology at the DC, coordinating priorities, escalations, and resolution across Group IT, vendors, and business stakeholders. Strengthened service delivery governance through improved visibility of incidents, risks, and systemic issues impacting DC performance. Supports SAP-enabled operations through proactive issue management, stabilization initiatives, and stakeholder engagement. Contributes to DC operational resilience by translating technology constraints into actionable business decisions.
Senior DC Systems Manager
SPAR KZN Distribution Centre
04.2023 - 09.2024
- Accountable for senior-level systems leadership supporting DC operations, SAP-enabled processes, and service delivery governance. Acts as a key interface between DC operations, Group IT, vendors, and executive stakeholders.
- Key Achievements & Impact - Led DC systems and service stabilisation post SAP go-live, supporting operational continuity and retailer fulfilment during a high-risk transition period. Established and managed a Customer Queries Helpdesk during SAP deployment, absorbing high retailer query volumes and reducing operational disruption at DC level. Applied formal business analysis and project management disciplines to address systemic DC issues spanning master data, logistics execution, and system configuration. Played a central role in identifying and analysing DC Out-of-Stock drivers, bridging system behaviour, data integrity, and operational process gaps. Strengthened governance and visibility of DC system issues through structured tracking, prioritisation, and executive-level reporting.
DC Systems Manager
SPAR KZN Distribution Centre
01.2020 - 03.2023
- Responsible for end-to-end IT operations and support across three KZN DC sites, ensuring system availability, service performance, and effective business support.
- Key Achievements & Impact - Managed IT service delivery across multiple DC sites, overseeing incident, request, and problem management aligned to operational priorities. - Project-managed system upgrades, rollouts, and new installations supporting DC growth and operational resilience. Played a key role in the SAP I KZN Ukhozi programme, contributing to gap analysis, UAT coordination, role mapping, and end-user training. Served as part of the Business Adoption Team (OTC), supporting user readiness and post-go-live stabilisation. Ensured financial and administrative control of IT operations in line with approved budgets.
Retail Systems Manager
SPAR KZN Distribution Centre
10.2017 - 12.2019
- Led retail-facing systems support and enablement, ensuring stores derived full value from SPAR-approved IT systems.
- Key Achievements & Impact - Managed retail systems projects, rollouts, and upgrades across multiple stores. - Led the Retail Systems Training function, improving system adoption and user capability. - Acted as a trusted partner to retailers, operators, and store users, strengthening operational relationships.
Senior Retail Systems Trainer
SPAR KZN Distribution Centre
09.2016 - 09.2017
- Designed and delivered structured systems training to DC staff and retail users.
- Developed SIGMA Best Operating Practice manuals and modular training programmes.
- Created and delivered the SIGMA GRV Academy programme, enabling non-retail users to transition successfully into store roles.
Senior Retail Systems Helpdesk Supervisor
SPAR KZN Distribution Centre
10.2010 - 08.2016
- Led a medium-sized Retail Systems Helpdesk, overseeing support operations for SPAR-approved retail systems.
- Resolved complex technical and operational system issues and ensured service continuity.
Retail Systems Helpdesk Consultant
SPAR KZN Distribution Centre
03.2008 - 09.2010
- Provided technical and operational support to retailers across SIGMA and SS3 systems.
- Supported ordering, pricing, stock control, promotions, and reporting processes.
Retail Systems Administrator
KWIKSPAR Mount Edgecombe
03.2003 - 02.2008
- Maintained retail systems, inventory, pricing, POS, and reconciliation processes.
- Performed back-office operations including stock verification, cash-up, and banking.
Education
Various SPAR Group Leadership & Management Programs -
SPAR Group Ltd
Bachelor of Business Administration (BBA) - Supply Chain & Logistics
Open Learning Group - Year 2
2027
SAP PMR; SAP Sales & Distribution (OTC) - undefined
07-2026
ITIL 4 Foundation - undefined
01-2025
Disciplined Agile Scrum Master (DASM) - undefined
PMI
01-2024
Certified Associate in Project Management (CAPM) - undefined
PMI
01-2021
BCom Financial Management - 120/360 Credits -
UNISA
01-2009
Skills
IT service delivery & governance (ITIL-aligned)
SAP S/4HANA
Service management
Change management
Process governance
Business analysis & project management
Incident, problem & change management
Stakeholder, vendor & executive engagement
Distribution centre systems support
Training & enablement
Master data governance
Process improvement
Operational reporting
Affiliations
- The SPAR Group Ltd (2024 – present)
- SPAR KZN Distribution Centre (2008 – 2024)
- KWIKSPAR Mount Edgecombe (2003 – 2008)
Awards & Recognition
SPAR KZN Innovation Award – 2022
Timeline
Service Delivery Manager
SPAR Group Ltd
10.2024 - Current
Senior DC Systems Manager
SPAR KZN Distribution Centre
04.2023 - 09.2024
DC Systems Manager
SPAR KZN Distribution Centre
01.2020 - 03.2023
Retail Systems Manager
SPAR KZN Distribution Centre
10.2017 - 12.2019
Senior Retail Systems Trainer
SPAR KZN Distribution Centre
09.2016 - 09.2017
Senior Retail Systems Helpdesk Supervisor
SPAR KZN Distribution Centre
10.2010 - 08.2016
Retail Systems Helpdesk Consultant
SPAR KZN Distribution Centre
03.2008 - 09.2010
Retail Systems Administrator
KWIKSPAR Mount Edgecombe
03.2003 - 02.2008
Certified Associate in Project Management (CAPM) - undefined
PMI
Disciplined Agile Scrum Master (DASM) - undefined
PMI
ITIL 4 Foundation - undefined
SAP PMR; SAP Sales & Distribution (OTC) - undefined
Various SPAR Group Leadership & Management Programs -
SPAR Group Ltd
Bachelor of Business Administration (BBA) - Supply Chain & Logistics
Open Learning Group - Year 2
BCom Financial Management - 120/360 Credits -
UNISA