Predilaction Maungwa
Pretoria
Summary
Dependable housekeeper with a proven track record in the cleaning industry, demonstrating expertise in maintaining pristine bathrooms and kitchens while delivering exceptional hotel and motel services. Known for strong organizational skills and a commitment to teamwork, consistently ensuring high standards of cleanliness and guest satisfaction. Detail-oriented professional dedicated to creating welcoming environments that enhance the overall experience for guests. Passionate about upholding cleanliness and hygiene standards, contributing to positive customer experiences and repeat business.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Shumba Takeaways
01.2021 - Current
- Responsible for cleaning restrooms, kitchen furniture, fixtures, fittings and accessories, floors, and refilling condiment stations, sanitizing and organizing cutlery holders and trays.
- Verified cleanliness and organization of storage areas and carts.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with maintenance staff to address and resolve any facility issues promptly, resulting in a 20% decrease in resident complaints.
- Handled guest inquiries and resolved complaints within an hour, improving client satisfaction significantly.
- Sorting, processing, and disposing of waste materials in accordance with company policies and environmental guidelines.
- Achieved a 100% in ensuring proper waste segregation and operating the waste treatment system.
- Implementing a new waste management process, reducing response times by 20%.
- Developed and maintained a strong commitment to hygiene and sanitation, ensuring a safe and healthy environment.
Room attendance
Great Zimbabwe Hotel
01.2017 - 12.2019
- Provided fresh linens, tidy up, vacuum, empty the trash bins and replenish bath amenities as needed.
- Inspected and cleaned guest rooms, bathrooms and public areas to ensure adherence to housekeeping standards.
- Successfully managed daily cleaning schedules for a diverse client base, resulting in a 15% increase in overall client retention within one year.
- Achieved high customer satisfaction ratings through meticulous attention to guests.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
Education
High School Diploma -
Chitonhora High School
Masvingo, Zimbabwe Skills
- Organizational abilities
- Residential cleaning
- Customer service-focused
- Multitasking abilities
- Leadership skills
- Clean chemicals equipment techniques
- Keeping staterooms offices and public areas spotless
- Staff evaluations
Accomplishments
- Improved client retention, Increased client retention by 15% through efficient cleaning schedules.
- Enhanced resident satisfaction, Reduced resident complaints by 20% through prompt facility issue resolution.
- Perfect waste management, Ensured 100% accuracy in waste segregation procedures.
- Streamlined waste processes, Implemented a process reducing response times by 20% in waste management.
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
References
Available upon request
Timeline
Housekeeping Supervisor
Shumba Takeaways
01.2021 - Current
Room attendance
Great Zimbabwe Hotel
01.2017 - 12.2019
High School Diploma -
Chitonhora High School