Predilaction Maungwa
Randburg
Summary
Dedicated and detail-oriented banking professional with proven experience in branch operations, cash handling, and frontline customer service. Skilled in cash reconciliation, ATM management, and compliance with banking policies and legal requirements. Adept at building strong client relationships, ensuring accurate financial transactions, and delivering exceptional customer experiences. Proficient in banking software, Microsoft Office Suite, and regulatory procedures including AML and KYC.
Overview
2
2
years of professional experience
Work History
Credit analyst
Zb bank
06.2022 - 12.2023
- Attended to cash-related matters including walk-in customers and ATM transactions.
- Ensured compliance with laid-down banking policies and procedures.
- Conducted accurate cash reconciliation and balancing at end of day.
- Assisted in bulk cash handling and supported branch operations.
- Delivered excellent customer service, resolving queries promptly and professionally.
- Collaborated with other departments to streamline branch functions.
- Applied AML and KYC procedures to safeguard against financial risks.
Education
Bcom Banking and Finance (Hons) -
Great Zimbabwe University
01.2024
Skills
- Numerical & Analytical Skills
- Customer Service & Relationship Management
- Cash Handling & Compliance
- Technical Proficiency
- Regulatory Knowledge
- Behavioural Competencies
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing & Compliance
Additional Information
Ability to work under pressure and meet strict deadlines., Strong attention to detail and accuracy in financial transactions., Excellent interpersonal and communication skills.
References
References available upon request.
Timeline
Credit analyst
Zb bank
06.2022 - 12.2023
Bcom Banking and Finance (Hons) -
Great Zimbabwe University