Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

PRECIOUS SIBONGINHLANHLA ZULU

Home Loan Specialist
DURBAN
PRECIOUS SIBONGINHLANHLA ZULU

Summary

Dynamic Home Loan Specialist with a proven track record at SA Home Loans, excelling in loan origination and relationship management. Expertly negotiated favorable terms for clients, minimizing default risk while enhancing customer satisfaction. Proficient in data capturing and documentation review, ensuring seamless processes and successful outcomes.

I have a strong background in administrative support, customer service, and data management.

I have over three years of experience working in fast-paced environments where accuracy, organization, and excellent communication are essential.

In my previous role as a Company Buyer at Khuse Services, I was responsible for capturing supplier invoices, creating purchase orders, maintaining records, and ensuring that administrative processes run efficiently. This has strengthened my attention to detail and ability to manage critical documentation.

Overview

12
years of professional experience

Work History

SA Home Loans

Home Loan Specialist
10.2024 - Current

Job overview

  • Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
  • Assisted clients in selecting the best loan product to meet their financial needs and goals.
  • Minimized default risk by thoroughly assessing borrower''s ability to repay loans according to guidelines set forth by government agencies and lending institutions.
  • Negotiated favorable terms for borrowers, advocating for their best interests at every stage of the transaction process.
  • Engaged clients and captured client information for financial applications.
  • Prepared documentation and supported administrative processes.
  • Delivered presentations and maintained client records

Khuse Services

Company Buyer
01.2023 - 09.2024

Job overview

  • Captured and processed supplier invoices and maintained accurate records.
  • Created and managed purchase orders and requisitions.
  • Conducted supplier research and compiled pricing comparisons.
  • Maintained organized filing systems for procurement documentation.
  • Coordinated with internal teams to ensure smooth operational processes.

MTN Group

Customer Service Representative
05.2019 - 12.2022

Job overview

  • Managed front desk/customer-facing responsibilities in a high-volume environment.
  • Assisted customers with queries, account issues, and service requests.
  • Captured customer data and processed transactions accurately.
  • Maintained records of daily sales and prepared reports.
  • Resolved customer complaints efficiently, ensuring client satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Department Of Education

Learner Agent Supervisor
03.2014 - 12.2016

Job overview

  • Coordinated meetings with stakeholders and provided administrative support.
  • Gathered and consolidated information for reporting purposes.
  • Maintained communication between departments and stakeholders.
  • Assisted with problem-solving and case management processes

Education

University of KwaZulu-Natal
Durban

Bachelor of Arts from Economic History And Development Studies
04.2001

University Overview

University of KwaZulu-Natal
Durban

Bachelor of Arts from Social Sciences
04.2001

University Overview

  • Completed University-level Coursework: Psychology, School of Humanities

Skills

Microsoft Word, Excel, Outlook

Data Capturing & Record Management

Office Equipment (Printer, Scanner, Fax)

Documentation review

Relationship management

Loan processing

Loan origination

Sales development

Marketing expertise

Negotiation tactics

Timeline

Home Loan Specialist
SA Home Loans
10.2024 - Current
Company Buyer
Khuse Services
01.2023 - 09.2024
Customer Service Representative
MTN Group
05.2019 - 12.2022
Learner Agent Supervisor
Department Of Education
03.2014 - 12.2016
University of KwaZulu-Natal
Bachelor of Arts from Economic History And Development Studies
04.2001
University of KwaZulu-Natal
Bachelor of Arts from Social Sciences
04.2001
PRECIOUS SIBONGINHLANHLA ZULUHome Loan Specialist