Precious Ntombiyoxolo Cebekulu

I am a dedicated, ambitious, team-oriented, customer-focused, creative, and innovative professional who can add value to the organization by ensuring that customers' needs are met on an individual basis, encouraging teamwork, and coming up with more innovative ways to improve our division in line with the company's vision and mission. I've been with Standard Bank for more than 10 years, and during that time I worked in the general banking call Centre. In that capacity, I had the chance to mentor new employees on the floor and serve as a subject matter expert (SME), which meant I had to ensure that everyone knew about the product, including any updates and new ones, and I also helped with team leader responsibilities. The Prestige and Private Banking phone Centre was where I later worked. It was the banking helpdesk segment. I was hired as a Prestige Banker in 2015. In my role as a Prestige Banker. I acquired skills such as relationship management, problem solving and negotiation skill during the processing of sales. Over and above that I have good communication skills, very analytic and strategic thinking. This was relationship banking, which also put a lot of emphasis on sales and customer retention. As of right now, I'm currently employed as a social media universal banker. This is the platform where we interact with and support customers on the Facebook, Twitter, and Email platforms. Additionally, the Hello Peter desk, where I also worked, is managed by the social media team. I have recently joined Capitec Business Banking as a Relationship Banker. In my role as a relationship banker, I have gotten the opportunity to acquire business banking management skills. While learning to manage Business Banking Relationship. Updating and handling client profiles in line with the CIPC. During my time at Capitec I have also gained extensive experience in working with sales force and AWS.