PRECIOUS NOKULUNGA KHUMALO
Finance
Pretoria
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior Manager Collections
Absa Group Limited, Vehicle Asset Finance
6 2022
Acting Head of FIC Operations
Absa Group Limited, FIC Operations
10.2019 - 05.2022
- Accountable for cost control and realizing cost efficiencies to optimize operational costs
- Driving overall business performance and the attainment of set business objectives
- Rolled out workflow solutions to digitize paper-intensive processes as well as automate manual rule-based tasks
- Consistently achieving satisfactory outcomes on operational risk audits.
Operations Manager FIC Operations
Absa Group Limited, FIC Operations
12.2017 - 09.2019
- Translate strategy into initiatives, projects to ensure execution and delivery
- Deliver operational targets effectively and efficiently
- Provide clear direction and Leadership and ensure sustains long-term business continuity by proactively identifying potential business risk and designing and governing controls to mitigate such risks
- Directs the reporting of risk and governance controls that ensures actions are understood and implemented by all team members
- Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements
- Develop, manage and monitor progress of initiatives and campaigns to achieve targets
- Managed risk and actual losses to minimize fraud through technology.
Production Manager
ABSA KAMLS-KYC (Know Your Customers Anti Money Laundering & Sanctions)
07.2016 - 11.2017
- Develop strategy to fight Money Laundering and Financial crimes by running projects
- Drive innovation to uplift COE Group performance ensuring
- Operational learning's are shared
- All project commitments are delivered per requirements and deadlines taking full cognizance that Quality takes precedence
- Record Management controls in place
- Conduct Operational Management and put Risk Controls in place
- Make sure that all service level agreements (SLA) are met timeously
- Actively make sure that processes are followed and managed
- Identify enhancement area for business to save cost and retain customers
- Make sure that the organization is not vulnerable to Money Laundering and Financial Crimes
- Protect the Bank reputation by actively playing a role to comply the Banks Customer with FICA Legislation
- Conduct coaching, Motivational sessions and meetings on the daily basis
- Submit daily performance reports, trends analyses reports and disciplinary actions.
Team Leader
ABSA KAMLS (Know Your Customers Anti Money Laundering & Sanctions)
09.2014 - 06.2016
- Ensure general Operational Management on the daily basis is of a high standard
- Forecast work inflow and outflow on the daily/weekly basis
- Liaise with the stakeholders daily
- Prepare weekly stats presentation and monthly reports
- Ensure that service level agreements (SLA) are met on the daily, weekly and monthly basis
- Write weekly and monthly reports on the department performance
- Moreover, acted as an Operations Manager for KAMLS when the position was vacant and when National manager on leave.
SME (Subject Matter Expert)
Barclays Shared Services Africa- Retrospective Scanning Pan Africa
04.2014 - 08.2014
- SME Training: Know Your Customer (KYC) - Identify Customers and Verify Information and Financial Intelligence Centre (FIC) Reporting Standard for PAN African countries
- SME Training: Sybrin Electronic Content Manager (how to access and use the system)
- Manage role specific access for all users
- Create training manual
- Create Process Map
- Building and maintaining effective relationships with internal and external stakeholders.
Process Mandate Official
Barclays Shared Services Africa- ROA Mauritius
09.2013 - 03.2014
- Processing Commercial banking account, Account Opening, Payments, Maintenance and Fixed Deposit for Pan-African Countries
- Review Process
- Distribution of Management Information
- Analyze Fixed Deposit Trends.
Exception Processing Consultant
STD Bank: Operation Shared Service
02.2012 - 08.2013
- Action escalation queries in all products (Card, Transaction, Home Loan and Vehicles & Assets).
Education
Post Graduate Diploma in Business Administration
Gordon Institute of Business Science (GIBS)
Pretoria, South Africa04.2024
Advanced Diploma in Business Management NQF Level 7 -
MANCOSA
Advanced Certificate in Management NQF Level 6 - undefined
MANCOSA
Management Arts ILM Qualification - undefined
the City and Guilds of London Institute
Management Development Programme NQF Level 5 - undefined
IQ Business (BANKSETA)
High Certificate in Management NQF Level 5 - undefined
Milpark Business School
National Diploma in Economic Management Analysis - undefined
Tshwane University of Technology
Skills
Strategic Planning
Communications & influence Relationship/ partnership approach
Strategic planning & financial analysis Planning & organization
Budget Oversight
Customer focus Skill to Translate strategy into initiatives, projects to ensure execution and delivery of the agreed target Develop, manage and monitor progress of initiatives and campaigns to achieve targets
Good understanding of Research Design
Good understanding of Research Design
Good knowledge of Project Management and project scope
Analytical Thinking
Resource Allocation
Operations Management
Talent Development
Othercourses
- Active Operations Management (Business Simulation)
- Internal Banking Courses Lean Six Sigma - White Belt (Project Management Basics), Home Loan Product, Vehicle and Asset Finance Product, Costumer Experience Management, Fraud Training, Consumer Protection Act, Anti-Money Laundering, South African National Credit Act and Know Your Customer
References
- Eddie Steyn, Head of Physical Channels Operations, 0824696660
- Dirk Le Grange, Head of Absa Vehicle Finance, 0824495851
- Solomon Ramajela, Senior Manager at Absa Vehicle Finance, 0713703905/072 026 5365
Timeline
Acting Head of FIC Operations
Absa Group Limited, FIC Operations
10.2019 - 05.2022
Operations Manager FIC Operations
Absa Group Limited, FIC Operations
12.2017 - 09.2019
Production Manager
ABSA KAMLS-KYC (Know Your Customers Anti Money Laundering & Sanctions)
07.2016 - 11.2017
Team Leader
ABSA KAMLS (Know Your Customers Anti Money Laundering & Sanctions)
09.2014 - 06.2016
SME (Subject Matter Expert)
Barclays Shared Services Africa- Retrospective Scanning Pan Africa
04.2014 - 08.2014
Process Mandate Official
Barclays Shared Services Africa- ROA Mauritius
09.2013 - 03.2014
Exception Processing Consultant
STD Bank: Operation Shared Service
02.2012 - 08.2013
Senior Manager Collections
Absa Group Limited, Vehicle Asset Finance
6 2022
Post Graduate Diploma in Business Administration
Gordon Institute of Business Science (GIBS)
Advanced Diploma in Business Management NQF Level 7 -
MANCOSA
Advanced Certificate in Management NQF Level 6 - undefined
MANCOSA
Management Arts ILM Qualification - undefined
the City and Guilds of London Institute
Management Development Programme NQF Level 5 - undefined
IQ Business (BANKSETA)
High Certificate in Management NQF Level 5 - undefined
Milpark Business School
National Diploma in Economic Management Analysis - undefined
Tshwane University of Technology
Similar Profiles
Rajalekshmi SRajalekshmi S
Branch Manager at Muthoot Vehicle And Asset Finance LtdBranch Manager at Muthoot Vehicle And Asset Finance Ltd
CHINMAYA SAHOOCHINMAYA SAHOO
Sales executive at Manappuram asset finance limitedSales executive at Manappuram asset finance limited
Andrew BlackAndrew Black
Manager at Commercial Asset Finance Group P/LManager at Commercial Asset Finance Group P/L
Carol Nontokozo MbeleCarol Nontokozo Mbele
OHS Coordinator at University Of PretoriaOHS Coordinator at University Of Pretoria
REGINAH LETSWALOREGINAH LETSWALO
Finance Intern at North West CET CollegeFinance Intern at North West CET College