Precious Koketso Mogotlane

• Receiving leads from Dealerships and sending it to the relevant department .
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Curating & organization of daily projections &
  internal statistics
• Management of all leads, quotes, & sales
• Management of telephonic & email enquiries - leads & feedback
• Liaising with multiple departments to solve client & dealership queries
• Organization & creation of internal & external communication
• Financial assistance
  
  
  
  

• Access leads
• Cold calling
• Communication with dealerships & clients
• Interdepartmental communication internally
• Fill in for absentees - all intradepartmental
positions
• Update & organize lead mailbox daily
• Errands
• General administration

• Identified fraudulent activities by analyzing patterns in submitted claims, protecting company resources from potential losses.
• Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
• Collaborated with adjusters and investigators to gather accurate information for claim assessments.
• Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Handling objections.
• Contacting potential clients.
• Demonstrate and sell insurance products that we had.

• Maintained 100% client satisfaction by ensuring that their children’s homework is done and they are taken to extra mural activities.
• Making schedules for the kids and the employees. Increased team efficiency.
• Making and sending invoices.