Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in old age setting providing guidance and encouragement to patients through physical and emotional support.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
Work History
Care Worker
Park Care Centre Old Age Home
09.2021 - Current
Scheduled and accompanied clients to medical appointments
Remained alert to problems or health issues of clients and competently responded
Determined specific needs and provided most appropriate level of services for patient well-being
Recognized and reported abnormalities or changes in patients' health status to case manager
Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas
Documented residents' mental status, sleep and eating patterns in medical record books
Built strong relationships with clients to deliver emotional support and companionship
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
Assisted clients with daily living needs to maintain self-esteem and general wellness
Provided safe mobility support to help patients move around personal and public spaces
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Transported patients via wheelchair to and from rehabilitation and daily activities.
Social Worker Assistant
Park Care Centre
02.2019 - Current
Supported program leadership in handling day-to-day management needs of busy office
Video calls with the client’s families, music and movement with the residents and playing games as well
Have group sessions with the residents regarding any situations, limitations and issues and implement services to address needs
Completed detailed charts to summarize interactions with patients and booked follow-up sessions
Detailed residents' medical and social needs for personnel and arranged for appropriate services.
Call Center Team Leader
Market SA
Randburg
08.2008 - 12.2016
Responded to customer requests for products, services and company information
Answered product and service questions, suggesting other offerings to attract potential customers
Recommended products to customers, thoroughly explaining details
Oversaw team of 10 agents focused on cold calls
Handled advanced issues with calm, knowledgeable and professional approach
Responded to team support questions quickly to maintain call centre efficiency.
Education
Social auxiliary Work course, lethukukhanya health institute -
Bachelor of Science - Social Work
University of South Africa
Johannesburg
01.2022 - Current
Skills
Community integrationundefined
Certification
NQ Level 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Bachelor of Science - Social Work
University of South Africa
01.2022 - Current
Care Worker
Park Care Centre Old Age Home
09.2021 - Current
Social Worker Assistant
Park Care Centre
02.2019 - Current
Call Center Team Leader
Market SA
08.2008 - 12.2016
Social auxiliary Work course, lethukukhanya health institute -
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