PRECIOUS F KAUNDA
Social Care Worker
Randburg
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in old age setting providing guidance and encouragement to patients through physical and emotional support.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
Work History
Care Worker
Park Care Centre Old Age Home
2021.09 - Current
- Scheduled and accompanied clients to medical appointments
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services for patient well-being
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas
- Documented residents' mental status, sleep and eating patterns in medical record books
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Provided safe mobility support to help patients move around personal and public spaces
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Social Worker Assistant
Park Care Centre
2019.02 - Current
- Supported program leadership in handling day-to-day management needs of busy office
- Video calls with the client’s families, music and movement with the residents and playing games as well
- Have group sessions with the residents regarding any situations, limitations and issues and implement services to address needs
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions
- Detailed residents' medical and social needs for personnel and arranged for appropriate services.
Call Center Team Leader
Market SA
Randburg
2008.08 - 2016.12
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recommended products to customers, thoroughly explaining details
- Oversaw team of 10 agents focused on cold calls
- Handled advanced issues with calm, knowledgeable and professional approach
- Responded to team support questions quickly to maintain call centre efficiency.
Education
Social auxiliary Work course, lethukukhanya health institute -
Bachelor of Science - Social Work
University of South Africa
Johannesburg 2022.01 - Current
Skills
Community integrationundefined
Certification
NQ Level 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Bachelor of Science - Social Work
University of South Africa
2022.01 - Current
Care Worker
Park Care Centre Old Age Home
2021.09 - Current
Social Worker Assistant
Park Care Centre
2019.02 - Current
Call Center Team Leader
Market SA
2008.08 - 2016.12
Social auxiliary Work course, lethukukhanya health institute -
NQ Level 4
CHILTON elderly care course
Care Certificate
CAREDEMY 2022
Care Certificate Course 15 Standards
Assessing Competence for the Care Certificate Course
ALISON 2022
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