Precious Duduzile Skosana

Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.

Making, amending, cancelling and monitoring reservations as required.

Provide excellent customer service, effectively assisting with customer queries.

Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

Responsible for the security and quality control of vehicles and other company property.

Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.

Adherence to good housekeeping and general cleanliness standards for branch environment.

Plan, organize, coordinate and supervise all branch activities.

Ensure that telephones are manned, answering calls, assisting with queries and making reservations as required.

Management of shift handover and daily reports.

Cash management and banking.

Supervising office and car park, deployment of manpower within the branch and support environments.

Manage risk through ensuring that company assets and resources are safeguarded at all times.

Ensure correct fleet mix based on customer demand.

Oversee housekeeping and cleanliness of the branch and operating environment.

Document management.

Supervision and development of staff including training, coaching and counseling.

Leading by example and motivating staff to deliver a world class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.

Authorize leave, overtime, walk-ups and time keeping of team members.

Schedule and hold monthly team meetings and information sessions.

General office, administration and car park duties completed daily.

Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously.

Health and safety experience - monthly reports to be done.

Occupational Health and Safety representative, responsible for the ISO file.

Acknowledge receipt of queries from customers.

Administration of daily reports.

Problem solving and resolving customer complaints.

Invoicing and Billing rentals.

Following up on overdue rentals to minimize risks of vehicle theft.

Submitting staff hours.

Providing regular feedback to staff/
customer on process.

Staff motivation and supervision.

Conducting daily customer satisfaction survey/feedback.

Promoting the acceptance of rates,
fares & suppliers that match clients’ travel
program policies and negotiated contracts.

Applying discount programs appropriately.

Confirming car hire reservations.

Acknowledge receipt of queries.

Logging and processing of credits & debit notes
through investigating queries and establishing
reasons for the errors or service failures.

Identifying errors & liaising with relevant staff and departments in order to minimize errors.

Providing regular feedback to staff and
customer on processes in place.

Attending to queries on email and telephonically.

Administration-daily reports.

Motivating staff & problem-solving/
resolve customer complaints