Precious Tshisikule
Front Office Associate
George
Summary
Dynamic and results-oriented professional with experience at Premier Express Inn George, excelling in hospitality services and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Recognized for creating welcoming environments and streamlining check-in processes, contributing to improved guest retention and operational efficiency.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Front Office Receptionist
Premier Express Inn George
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Consultant
Identity Retail Store
11.2023 - 11.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Waitress Trainee
Protea Hotel King George
01.2023 - 05.2023
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Education
Diploma In Tourism Management - Tourism Management
Nelson Mandela University
George 04.2001 -
Skills
File organization
Appointment scheduling
Administrative skills
Time management
Cash handling
Telephone skills
Hospitality services
Problem-solving skills
Verbal and written communication
Conflict management
Listening skills
Timeline
Front Office Receptionist
Premier Express Inn George
11.2024 - Current
Sales Consultant
Identity Retail Store
11.2023 - 11.2024
Waitress Trainee
Protea Hotel King George
01.2023 - 05.2023
Diploma In Tourism Management - Tourism Management
Nelson Mandela University
04.2001 -