Microsoft Office (Word, Excel, PowerPoint, Outlook) or Google Suite (Docs, Sheets, Slides, Gmail, Calendar)
Precious Tshabalala
Receptionist And Administrative Assistant
Soweto,Gauteng
Summary
A professional with extensive experience in front office administration . Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
17
17
years of professional experience
1
1
Language
Work History
Receptionist / Admin- Assistant
Childline Gauteng
1 2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as corporate liaison for finance, IT, and marketing departments.
- Volunteered to help with special projects of varying degrees of complexity.
Cashier and Customer service
KFC - Germiston
7 2008 - 6 2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Facilitator- keeping Girls at School Program
Childline/Soul-city
01.2017 - 12.2017
- Conducting prevention and awareness campaigns in the form of school talks for a contract with Soul City on various topics
- Files statistics manually and electronically
- Data capturing using the Soul City bio-metrics machine
- Ordering and distribution of meals for beneficiaries
- Coordinating of facilitators for implementation of the programme
- Preparation of files for facilitators
- Arranges transport for the teams.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Identified areas in need of improvement and implemented solutions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Managed logistics for off-site training events, resulting in seamless execution and positive feedback from participants.
- Enhanced branding strategies by orchestrating customer events and program rollouts.
- Brought in projects on-time and under-budget by effectively handling routine and complex issues.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
Receptionist Administrator
Mommy wellness day spa
05.2014 - 05.2015
- Building healthy relationships with suppliers and dealing with the sales reps for all day spa products
- Attending to incoming and outgoing calls
- Managing visitors who come to the office and guiding them to the concerned therapist
- Day-to-day management of reception, handling despatch, Courier management
- Assisting accounts, maintaining leave records and handling routine administration functions
- Coordinating for events and celebrations in the Office
- Payments to clients
- Managing and reconciling of petty cash
- Data capturing of all clients in spa and the types of treatments they performed, calling them back for feedback
- Marketing the day spa using the internet.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Enquiries
Standard bank South dale
12.2007 - 04.2008
- Receiving clients
- Activation of cell phone and internet banking
- Attending to client enquiries about services
- Resetting passwords
- Managing the auto plus teller machine and teaching the clients how to use it accurately
- Making accurate referrals.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
HR Management N4 -N6 - Human Resources Management
South West Gauteng College
Soweto, South Africa11.2024
Matric Certificate -
Orlando West High School
Gauteng 12.2003
Crisis Line Counselling Certificate - undefined
Childline
Introduction to computers - undefined
Judy Hughes professional trainer
First Aid, SHE Rap and basic firefighting Certificate - Certificate
MTECH TRAINING CONSULTANTS
JHB Call centre certificate Effectiveness - undefined
Appel Tech
Skills
Creative innovative multi-tasker, proficient in front office administration
Well-developed competencies in work prioritization
Effective resource utilisation
Reliable and accountable
Excellent written and interpersonal skills
Proficient user of Ms Office packages, internet and e-mails, telephony and Majestic CRM systems
Very meticulous, attention to detail and a team player
High energy levels and works well under pressure
Experience in the call centre industry as a telephonic counsellor
Administrative Support
Customer/Client relations
Time Management
Bookkeeping
Clerical Support
Organization skills
Verbal and written communication
Greeting and Seating Clients
Project Coordination
Mail handling
Scheduling appointments
Documentation And Reporting
Basic accounting
Calendar Manag
Microsoft Office
Multitasking
Problem-Solving
Billing and Invoicing
Switchboard Operation
Linguisticability
- English
- Zulu
- Sotho
- Xhosa
Health
Excellent
Driverslicense
code 08
Identitynumber
8512310900085
Criminalrecord
None
Personal Information
- Gender: Female
- Nationality: South African
References
- Ms Faiza Khota, Capp Head of Department, Childline Gauteng, Cnr empire road and Hillside Road, Parktown, 011 645 2000/ 08000 55 555, 072 125 8813, crisislinegauteng@childline.org.za
- Glenis Kay, Administrative Head of Department, Childline Gauteng, Cnr Empire road and Hillside Road, Parktown, 011 645 2000, 071 274 9224, admingauteng@childline.org.za
Reading, watching movies
I enjoy reading magazine, short story books and watching action movies
Timeline
Facilitator- keeping Girls at School Program
Childline/Soul-city
01.2017 - 12.2017
Receptionist Administrator
Mommy wellness day spa
05.2014 - 05.2015
Enquiries
Standard bank South dale
12.2007 - 04.2008
Receptionist / Admin- Assistant
Childline Gauteng
1 2015 - Current
Cashier and Customer service
KFC - Germiston
7 2008 - 6 2009
HR Management N4 -N6 - Human Resources Management
South West Gauteng College
Matric Certificate -
Orlando West High School
Crisis Line Counselling Certificate - undefined
Childline
Introduction to computers - undefined
Judy Hughes professional trainer
First Aid, SHE Rap and basic firefighting Certificate - Certificate
MTECH TRAINING CONSULTANTS
Call centre certificate Effectiveness - undefined
Appel Tech
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeAccomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Software
Interests
Reading and watching movies
Quote
"All our dreams can come true, if we have the courage to pursue them." —
Walt Disney.