PRECIOUS SIBONGINHLANHLA ZULU
DURBAN
Summary
Results-driven Home Loan Specialist with a proven track record in customer service and sales. Skilled in conflict resolution and time management, contributing to exceptional client satisfaction and sales performance. Detail-oriented specialist with a versatile background in customer service and sales. Expertise in time management and organizational skills, successfully resolving client issues and achieving sales targets. Ready to enhance customer experiences and support business growth.
Overview
12
12
years of professional experience
Work History
Home Loan Specialist
SA Home Loans
10.2024 - Current
- Spearheaded external sales initiatives by identifying and engaging new clients while delivering impactful presentations on a diverse product portfolio.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
COMPANY BUYER
Khuse Services
01.2023 - Current
- Purchasing supplies for the company for operational requirements.
- Payment and capturing of supplier invoices.
- Doing research on suppliers and finding the best prices.
- Negotiating prices with suppliers to get the best quote and pricing.
CUSTOMER SALES REPRESENTATIVE
MTN
05.2019 - Current
- Assisting customers with product and service inquiries.
- Selling MTN products and services to meet sales targets.
- Providing information on pricing and promotions.
- Resolving customer complaints and issues.
- Handling sales transactions and processing payments.
- Meeting and exceeding sales goals.
- Maintaining product knowledge and staying updated on offerings.
- Building and maintaining customer relationships.
- Documenting and reporting sales activities.
- Adhering to company policies and procedures.
PRODUCT CONSULTANT
Samsung Electronics
11.2017 - Current
- Ensuring proper displays in stores.
- Submission of daily reports on sales per store as allocated.
- Overseeing proper execution of sales points and promotional displays in stores.
- Training of staff on Samsung products in different network provider outlets, ensuring proper updated product knowledge.
- Ensuring sales are kept on par with competitors.
- Responsible for sales reports.
- Providing basic consumer training for customers.
LEARNER AGENT SUPERVISOR
The Department of Education
03.2014 - Current
- Providing psycho-social support to students.
- Strengthening existing relationships with relevant stakeholders to ensure that students get the best educational, social and psychological support.
- Assisting learner Support agents with escalations on their cases per school.
Education
BACHELOR OF SOCIAL SCIENCES -
01.2012
GRADE 12 -
01.2005
HONOURS - ECONOMIC HISTORY AND DEVELOPMENT STUDIES
Skills
- Customer service and sales
- Leadership and conflict resolution
- Microsoft Office proficiency
- Time management and organization
- Customer relationship management
- Sales negotiation
- Market research
- Sales reporting
- Product knowledge
- Presentation skills
- Complaint resolution
- Time management
- Problem solving
- Communication skills
- Calm under pressure
- Public speaking
- Customer focused
- Strategic planning
- Deadline management
- Data analysis
- Researching
- Administrative support
Language
English
References
- Mr. Mohammed Khan, Manager, 0787864076
- Mrs. Keshia Bhadar Dube, Assistant Manager, 0832126886
- Mrs. Predashnee Pillay, Supervisor, 0810402284
Timeline
Home Loan Specialist - SA Home Loans
10.2024 - Current
COMPANY BUYER - Khuse Services
01.2023 - Current
CUSTOMER SALES REPRESENTATIVE - MTN
05.2019 - Current
PRODUCT CONSULTANT - Samsung Electronics
11.2017 - Current
LEARNER AGENT SUPERVISOR - The Department of Education
03.2014 - Current
University of KwaZulu-Natal - BACHELOR OF SOCIAL SCIENCES,
Amandlethu Secondary School - GRADE 12,
University of KwaZulu-Natal - HONOURS, ECONOMIC HISTORY AND DEVELOPMENT STUDIES