Hi, I’m
Precious Ndebele
Customer Service Advisor
Cape Town,WC
Summary
Extensive experience exceeding 5 years in call center environments, with expertise in customer service and debt collections. Strong track record of resolving customer issues effectively and efficiently. Actively involved in training and developing new staff, enhancing their understanding of products and performance standards. Contributed to achieving organizational goals through effective coaching and support.
Overview
3
Languages
Work History
Concentrix
Support Staff Member
09.2024 - Current
Job overview
- Resolved customer complaints with diplomatic and courteous communication.
- Streamlined office processes for improved workflow and increased productivity.
- Assisted customers with account setup, product selection and troubleshooting.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Attended training sessions to stay updated on procedures and services.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Fostered culture of continuous improvement by soliciting and implementing feedback on support processes from team members.
- Enhanced team knowledge and skills with organization of regular training sessions on new software and policies.
Capita SA
Call Centre Customer Service Advisor
11.2020 - 04.2023
Job overview
- Resigned
- Current - Unemployed
Sigma International
Call Centre Customer Service Advisor
04.2017 - 01.2020
Job overview
- Resigned
Tenacity Financial Services
Call Centre Debt Collector
01.2014 - 04.2016
Job overview
- Resigned
Education
PC Training and Business College
Business Management
University Overview
- Pursuing
- GPA: NQF4
Hout Bay High
Higher Secondary School
01.2006
University Overview
GPA: S
Skills
Computer Literate
References
- Shaun, Josephs, Team Manager, 0219281000, Tenacity
- Thandeka, Ntsele, Team Manager, Thandeka.Ntsele@sigmasa.co.za, 0672472266, Sigma International
- Gershwin, Charles, Team Manager 1, 0681475026, Capita SA
- Donne, Maritz, Team Manager 2, 0738794797, CapitaSA
- Yazeed Dawood,Team Manager 0785932352, Concentrix
Interests
Reading and listening to music
DECLARATION
I hereby declare that the information given above is correct and true. Precious Ndebele
CAREER OBJECTIVE
I am seeking a challenging and progressive career using my professional skills and creative thinking to gain future exposure, strengths and experiences.
STRENGTHS
- Strong work ethics
- Ability to work under pressure and meets target on required timescale
- Independant
AREAS OF INTERESTS
Dealing with customer queries in a professional manner
Timeline
Support Staff Member
Concentrix
09.2024 - Current
Call Centre Customer Service Advisor
Capita SA
11.2020 - 04.2023
Call Centre Customer Service Advisor
Sigma International
04.2017 - 01.2020
Call Centre Debt Collector
Tenacity Financial Services
01.2014 - 04.2016
PC Training and Business College
Business Management
Hout Bay High
Higher Secondary School