Precious Msibi
Administrator
Randburg,GP
Summary
My name is Precious Msibi, I am 32 years. I would like to apply for the job that was advertised on your website.
I am a dynamic professional administrator with extensive experience at FNB, excelling in client support and office administration. Proven track record in timely project completion and analytical decision-making, enhancing customer satisfaction through effective issue resolution. Demonstrating attention to detail and a commitment to data confidentiality.
I have administrative professional skills in optimizing office workflows and managing diverse administrative tasks, proven ability to support higher management through effective scheduling and coordination. I strongly focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
I am experienced in handling numerous projects at once while ensuring accuracy, and effective at prioritizing tasks and meeting deadlines.
I appreciate your patience and eagerness.
Yours sincerely
Precious
Overview
8
8
years of professional experience
1
1
IsiZulu
2
2
Xitsonga
3
3
Setswana
4
4
Xhosa
Work History
Administrator
FNB
07.2022 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Assessing proposals, validating court documents, and changing account statuses.
- Instructing attorneys based on opposed matters
- Updating withdrawal and re-enrolment applications on the system
- Printing and scanning affidavits
- Presenting non-amortizing accounts to the forum, and give a directive.
- Negotiating payments arrangements with the debt councilor
- Attending to the attorneys queries
- Assisting with projects
Call Centre Agent
FNB
09.2018 - 06.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Tourism Management N4 & N5
Tshwane College of Commerce And Computer Studies
Pretoria 04.2001 -
No Degree - Computer Literacy
Tshwane College of Commerce And Computer Studies
Pretoria, South Africa 04.2001 -
High School Diploma -
Phaphamani Secondary School
EMpumalanga, South Africa 04.2001 -
No Degree - Diploma in Public Relations
UNISA
Pretoria, South Africa 04.2001 -
No Degree - Higher Certificate in MOTI
Da Vinci Institute
Moddelfontein 04.2001 -
Skills
Client support
Microsoft Office proficiency
Office administration
Detail-oriented
Documentation expertise
Analytical decision-making
Data confidentiality
Timely project completion
Additional Information
References
Name of Organization : Tshwane College of Commerce & Computer Studies
Course : Computer Literacy & Tourism Management N4-N6
Occupation : Principal (Mr Elvis)
Contact Details: : 074 110 0331
Email admin@tshwanecollege.net / tshwanecc@telkomsa.net Benrico Building, 417 Church &DuToit Street Pretoria
Name of Organization : FNB Debt Review Centre
Address : 5, Bank City
: Kerk & Simmons
: Johannesburg
: 2000
Occupation : Learning Consultant(Mentor) Presley
Contact Details : 0873358190/0733519539
Timeline
Administrator
FNB
07.2022 - Current
Call Centre Agent
FNB
09.2018 - 06.2022
No Degree - Tourism Management N4 & N5
Tshwane College of Commerce And Computer Studies
04.2001 -
No Degree - Computer Literacy
Tshwane College of Commerce And Computer Studies
04.2001 -
High School Diploma -
Phaphamani Secondary School
04.2001 -
No Degree - Diploma in Public Relations
UNISA
04.2001 -
No Degree - Higher Certificate in MOTI
Da Vinci Institute
04.2001 -