PRECIOUS MASHABA
Customer Service
Soweto
Summary
Over the past decade in car rental business, I’ve successfully trained and supervised team members, streamlined vehicle turnaround processes , and helped reduce wait times for customers. My focus on teamwork and efficiency contributed to smoother operations and higher rental volume.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Branch Supervisor
Kenings Car and Truck Hire
03.2023 - Current
- Supervised daily operations to optimize vehicle rental processes for efficiency.
- Implemented inventory management systems to enhance fleet utilization.
- Trained and mentored team members on best practices in customer service.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
Branch Supervisor
Dollar Thrifty Car Hire
05.2018 - 02.2023
- Facilitated customer inquiries in-person and via telephone, providing information on rates and services.
- Processed customer bookings efficiently by entering details into the system.
- Conducted customer check-ins by accurately inputting information into the database.
- Verified customer identification and driver's licenses to ensure compliance.
- Prepared rental contracts and processed payments promptly.
- Ensured vehicle readiness for customer collection through diligent preparation and oversight.
- Explaining the operational working of the vehicle to customers.
- Checking returned vehicles for damages etc.
- Arranging for returned vehicles to be cleaned and refuelled ready for the next customer.
- Collating of all transactions into a daily report.
- Delivering and collecting of vehicles from customers and when required.
- Preparation of monthly fuel recon.
- Arranging rental agreement batching monthly.
- Managing and maintaining a filing system for the branch.
- Taking minutes on our monthly staff meetings.
- Faxing, photocopy, scanning & internet research when asked to.
- Effective daily fleet planning.
- Client queries and correspondences.
- Management administration, e.g. banking, management report etc.
- Providing a high level of service to ensure customers satisfaction.
- Client liaison.
Branch Supervisor
Tempest Car Hire
07.2015 - 05.2018
- Receiving enquires from the public whether in person or by telephone, taking bookings and informing customers of rates etc.
- Booking customers by entering details into the system.
- Checking customers by entering details into the system.
- Checking customer’s identification and drivers licence.
- Drawing up of rental contracts and processing of payment.
- Ensuring that vehicles are ready for customers to collect.
- Explaining the operational working of the vehicle to customers.
- Checking returned vehicles for damages etc.
- Arranging for returned vehicles to be cleaned and refuelled ready for the next customer.
- Collating of all transactions into a daily report.
- Delivering and collecting of vehicles from customers and when required.
- Preparation of monthly fuel recon.
- Arranging rental agreement batching monthly.
- Managing and maintaining a filing system for the branch.
- Taking minutes on our monthly staff meetings.
- Faxing, photocopy, scanning & internet research when asked to.
- Effective daily fleet planning.
- Client queries and correspondences.
- Management administration, e.g. banking, management report etc.
- Providing a high level of service to ensure customers satisfaction.
- Client liaison.
Branch Supervisor
Tempest Car Hire
01.2013 - 07.2015
- Receiving enquires from the public whether in person or by telephone, taking bookings and informing customers of rates etc.
- Booking customers by entering details into the system.
- Checking customers by entering details into the system.
- Checking customer’s identification and drivers licence.
- Drawing up of rental contracts and processing of payment.
- Ensuring that vehicles are ready for customers to collect.
- Explaining the operational working of the vehicle to customers.
- Checking returned vehicles for damages etc.
- Arranging for returned vehicles to be cleaned and refuelled ready for the next customer.
- Collating of all transactions into a daily report.
- Delivering and collecting of vehicles from customers and when required.
- Preparation of monthly fuel recon.
- Arranging rental agreement batching monthly.
- Managing and maintaining a filing system for the branch.
- Taking minutes on our monthly staff meetings.
- Faxing, photocopy, scanning & internet research when asked to.
- Effective daily fleet planning.
- Client queries and correspondences.
- Management administration, e.g. banking, management report etc.
- Providing a high level of service to ensure customers satisfaction.
- Client liaison.
Branch Supervisor
Tempest Car Hire
01.2011 - 01.2013
- Receiving enquires from the public whether in person or by telephone, taking bookings and informing customers of rates etc.
- Booking customers by entering details into the system.
- Checking customers by entering details into the system.
- Checking customer’s identification and drivers licence.
- Drawing up of rental contracts and processing of payment.
- Ensuring that vehicles are ready for customers to collect.
- Explaining the operational working of the vehicle to customers.
- Checking returned vehicles for damages etc.
- Arranging for returned vehicles to be cleaned and refuelled ready for the next customer.
- Collating of all transactions into a daily report.
- Delivering and collecting of vehicles from customers and when required.
- Preparation of monthly fuel recon.
- Arranging rental agreement batching monthly.
- Managing and maintaining a filing system for the branch.
- Taking minutes on our monthly staff meetings.
- Faxing, photocopy, scanning & internet research when asked to.
- Effective daily fleet planning.
- Client queries and correspondences.
- Management administration, e.g. banking, management report etc.
- Providing a high level of service to ensure customers satisfaction.
- Client liaison.
Call Centre Agent
Tempest Car Hire
09.2009 - 01.2011
- Preparation of payment voucher, and cheque payment.
- Inbound and Outbound Calls.
- Filing of all payment vouchers, invoices, contracts etc.
- Operating Switchboard.
- Receiving and dispatching emails & dealing with queries.
- Quotes and pricing.
- Responding to all telephonic calls.
- Typing, faxing & photocopying.
Education
NSC Certificate - undefined
Molapo Technikon
Skills
Leadership abilities
Ethical practices
Data analysis
Flexibility and proactivity
Attention to detail
Communication proficiency
Microsoft Office expertise
Administrative support
References
- Mandisa, Mbobosi, Manager, 083 998 6325, Dollar Thrifty Car Hire
- Stefan, Venter, Branch Manager, 011 578 8300, 084 234 1127, O R Tambo
- Rebecca, Maphai, Regional Manager, 012 430 2724, 084 690 5107, Hatfield
COMMUNITY INVOLVEMENT
Mohau Printers, The centre was for enhancing computer literate individuals to develop them to a level of ordinary working empowerment persons and sharpening their computer skills, Administration & Computer Training, 2002-03, 2002-12, Typing (letter, Assignment, memos etc.), Designing (Posters, flyers, funeral programs, business cards etc.), Binding, faxing, photocopying & laminating.
Timeline
Branch Supervisor
Kenings Car and Truck Hire
03.2023 - Current
Branch Supervisor
Dollar Thrifty Car Hire
05.2018 - 02.2023
Branch Supervisor
Tempest Car Hire
07.2015 - 05.2018
Branch Supervisor
Tempest Car Hire
01.2013 - 07.2015
Branch Supervisor
Tempest Car Hire
01.2011 - 01.2013
Call Centre Agent
Tempest Car Hire
09.2009 - 01.2011
NSC Certificate - undefined
Molapo Technikon