Precious Maloma
Supervisor
Pretoria
Summary
Dynamic supervisor with a proven track record at Zandile, excelling in staff management and process improvement. Enhanced team productivity through strategic planning and effective training programs. Cultivated strong relationships with customers, boosting satisfaction and loyalty. Recognized for resolving conflicts and fostering a collaborative work environment, driving operational success.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Supervisor
Zandile
11.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Promoter
Zandile
09.2018 - 10.2018
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Boosted product sales by demonstrating product features and benefits during promotional events.
McDonald's
Zandile
01.2014 - 2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
Skills
Staff management
Operations management
Process improvement
Strategic planning
Schedule development
Staff discipline
Decision-making
Customer service
Employee motivation
Team building
Training and mentoring
Relationship building
Public speaking
Certification
Matric
Timeline
Supervisor
Zandile
11.2018 - Current
Promoter
Zandile
09.2018 - 10.2018
McDonald's
Zandile
01.2014 - 2015