Precious Machacha
Customer Service
Harare
Summary
Dynamic Customer Service Representative with a proven track record at Whitecrosspharmacy, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, achieving positive outcomes and high retention rates. Skilled in CRM and adept at managing complex customer interactions, consistently delivering satisfaction and driving repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Whitecrosspharmacy
Harare
01.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Business Administration
Zimbabwe Open University
Harare 09.2024 - 10.2024
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Data entry
Time management
Complaint resolution
Adaptability and flexibility
Call center experience
Appointment scheduling
Customer relationship management (CRM)
Timeline
Bachelor of Arts - Business Administration
Zimbabwe Open University
09.2024 - 10.2024
Customer Service Representative
Whitecrosspharmacy
01.2022 - 11.2024
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