PRECIOUS GUGULETHU SKOSANA

RFPs (Bids/Tenders)

Key Responsibilities:

I manage and support crucial proposal processes that propel DigiCert's commercial performance in my capacity as RFP supervisor. In order to guarantee prompt and excellent proposal delivery that satisfies client and business needs, I work closely with proposal owners and other stakeholders. To succeed in this position necessitates a combination of communication abilities, strategic thinking, and analytical review. stakeholders.

Specifically, I skillfully identify, interpret, and structure proposal requirements, deadlines, and evaluation criteria to ensure that responses meet client expectations. I also collaborate with proposal owners to create visually engaging, persuasive, and comprehensive proposals that are submitted on time and aligned with DigiCert's standards.

Proposals and Vendor Information Requests:

Validate partner applications, and support operational projects.

Manage vendor data, requirements, and information.

Respond to vendor inquiries and provide technical support.

Verify the quality and accuracy of vendor and proposal data.

Identify proposal, tender requirements, and evaluation criteria.

Reason for Leaving: Retrenched

Microsoft Cloud, SaaS, Cisco Meraki, Zebra, etc.

Key Responsibilities:

The role involves managing daily operational business requests, order management, service management, and resolution with finance and other stakeholders. It involves establishing productive sales relations, managing automation processes, and handling customer service. The role also involves sales tracking, analysis, performance reporting, monitoring inventory reports, and coordinating with internal departments. It also involves resolving delivery issues and vendor rejections.

Key Responsibilities:

Processing Customer Sales Orders.

Track, handle, and respond to incoming correspondence in the order's inbox, and create sales orders for clients for purchase orders that are obtained by phone or email, while obtaining the necessary data and input from the relevant departments. As needed, use customer portals to finish order processing duties particular to each customer. Give your approval for sales orders to be fulfilled. Work with the purchasing department and warehouse team to arrange and expedite urgent customer orders.

Generate delivery notes on SAP, and track POD. Post invoices daily. Void part-fulfilled sales orders daily, as appropriate.

Goods Receipt - Support the goods receipt process for supplier purchase orders. Provide administrative support to the finance team. E.g. Credits, statements, invoice discrepancies, and queries.

Manage and maintain the aging on the Ship Not Billed, and Back Order reports.

EBU Operations – SME Assurance.

Key Responsibilities.

Oversee daily operational requests for service and incident logging, technical assistance, management, and resolution.
Resolve all mobile service requests (from order activation to issue resolution) within the client service level agreements (SLAs).
Actively monitor and manage service requests.
Provide updates to SME clients in accordance with standard operating procedures (SOP).
Evaluate service fulfillment tasks to ensure accuracy on the first attempt.
Offer technical support for handset configuration during client onboarding.
Address mobile incidents (from order activation to issue resolution) within the established client SLAs.
Proactively monitor and manage incidents.
Provide updates to clients following standard operating procedures.
Assess service assurance tasks to guarantee correctness on the initial attempt.
Manage incidents related to coverage complaints.
Provide updates to clients according to standard operating procedures.

FTTX / IT Operations

Key Responsibilities:

• Manage the flow of a workplace and optimize day-to-day activities.
• Renewals, cross-sell, upsell FTTX and other different ranges of services needed by our target market.
• Involved tasks like analyzing business operations and identifying customer needs in order to bring the two closer together.
• Maintain and develop a wide range of relationships within my assigned customer base.
• Meet and exceed personal revenue targets to meet the team’s goals.
• Meet the required SLA, KPIs and ensure client facing activity beats standards and expectations.
• Track and analyze reports.
• Responsible for onboarding existing and new contractors, terminations, Fibre relocations and setting up telecommuters
• Identify customers’ needs and develop an improvement plan.
• Assist relevant departments with change.
• Billing queries
• Sorting out the workflow of Orders stuck on Vetting and follow up with client, until client is connected
• Cancellations of orders
• Escalation Queries
• Modifying Sales Order, and router swap-outs or adding LTE interim
• Closing Service Request for the whole FTTX department after vigilant investigation
• Fibre Connection [Reconfigurations/ Activation]
• Telephonically provide technical assistance for hardware operations, by helping clients self-install their Fibre/router.
• Analyze, support and coordinate requests for Fibre ONT/CPE [Set-box]
• IT Systems Advance Skills – Siebel, SAP, Excel, Cura [Basic], Oracle, Pastel Payroll [Basic], IBS, Core, CRM, ERM etc.
• Reason for Leaving: Contract ended

IT Telecom – Fibre and Foxtel Ent.

Key Responsibilities:

• Sales – Sign up new clients to Foxtel services – Hardcore Sales.
• Customize Fibre and Foxtel TV-Entertainment packages to suit individual clients.
• Migrate clients from one Telecom company to Foxtel TV.
• Load new order for Fibre and TV Entertainment deal
• Request Technicians to set up installation to the client’s location/home.
• Telephonically provide technical assistance for hardware operations, by helping clients self-install their Fibre/router.
• Analyze, support and coordinate requests for TV and Fibre ONT/CPE [Set-box]
• Activate existing client’s services.
• Intermediate between the client and their MDU Body Corporate
• Assist with billing queries and changes or method of payment.
• Identify the problems of the customers quickly & precisely
• And resolve technical problems before the customer leaves the call.
• Reason for Leaving: Temp contract ended

Enterprise Risk Management.

Key Responsibilities:

• Managing claims control for base transceiver stations, vehicles, assets, facilities, and travel insurance for Vodafone and Vodacom.
• Providing technical support to regional specialists within the organization when required.
• Assisting with claim systems integrations.
• Managing the query system and ensuring a comprehensive database of queries and resolutions is kept up to date, and manually loading claims on behalf of employees.
• Maintaining and updating documents.
• Loading financials (Opex & Capex)
• I submit estimation/assumptions to management for budget purposes
• Communicating via telephone with regional management and suppliers
• Assisting the business to identify, assess, monitor and report on ERM issues
• Authorizing claims that are valid and reporting on those that are invalid (Rejected)
• Year- end financial report
• Issuing Travel Insurance Letters
• Effective handling of queries and with deadline
• Filling of claims
• Run Regional Management Report on a weekly & monthly basis
• Liaison with the Regional, Internal and corporate staff and clients
• Repudiating claims
• Alert and escalate upon potential fraudulent claims
• Raising Capex and Opex PO’s [purchase Orders]
• Asset retirement
• Reception
• Ordering office stationery.
• Proficient in the operation of a PC and various software packages such as SAP/ NSS, CSM, Microsoft Word, Access, and Excel, etc.
• Good understanding of the Risk business processes and functions.
• Reason for Leaving: Contract ended – Retrenched.

Debit Order Campaign (Billing)

Key Responsibilities:

• Client service, outbound calls, Data Capturing IBS provide a crucial link between the customers and the company that provides products and services. I oversaw responding and solving customers’ problems or their inquiries. I interacted with clients over the phone, fax and via e-mail.
• Reason for Leaving: Contract ended

Key Responsibilities:

• Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.
• Calculating premiums and establishing payment methods.
• Call on policyholders to deliver and explain policy, analyze insurance programs and suggest additions or, changes on beneficiaries.
• Confer with clients to obtain and provide information when claims are made on policy.
• Customize insurance programs to suit individual clients, often cover a variety of risks.
• Develop marketing strategies to compete with other individuals/ companies who sell insurance.
• Ensure that the policy requirements are fulfilled. Explain the features, advantages & disadvantages of various policies to promote sale of insurance plans
• Seek out new clients & develop clientele by networking to find new customers & generate a list of prospective clients.
• Sell various types of insurance policies to individuals on behalf of the company.
• Conduct presentation, motivate, use marketing strategies, and use telephone communication techniques, using desktop console software.
• Reason for Leaving: Contract Ended

Key Responsibilities:

• My responsibilities were to provide a crucial link between the customers and the company that provided products and services. I oversaw responding and solving customers’ problems or their queries
• I interacted with clients over the phone, fax and via e-mail.
• Identify the problems of the customers quickly & precisely.
• Handle queries & complaints of customers in a kind, professional & tactful manner.
• Check files & categorize the issues & problems of the clients accordingly.
• Provide feedback to the clients regarding the nature & source of issues.
• Indexing of queries by e-mail, telephone, etc.
• Take call routed from helpdesk after office hours.
• Coordinate and supervise the task of complementary help-desk resources.
• Determine issue in complaints (case escalated) managing nature &
• Allocate cases in accordance with their responsible departments and suggest resolutions for enhancements.
• Reason for Leaving: Contract ended

Key Responsibilities:

• Conduct a survey via paper questionnaires.
• I would have had to demonstrate exceptional communication and motivational skills to not only convince fellow students to complete the questionnaire, but also to clearly explain the significance of the research. I would have also had to strategize how best to approach students and give them clear and concise instructions on how to correctly complete the survey.
• As an Interviewer, I had to gauge the best times and locations around the university campus to approach students to ensure maximum responses. Furthermore, I would have had to demonstrate perseverance throughout the research field period as the money I would earn was solely determined by their ability to successfully approach fellow students to complete the questionnaire.
• I’m proud to say that I have worked hard and diligently throughout the field period, and I have successfully used the opportunity to acquire and build on the above-mentioned skills.

Key Responsibilities:

• Data capturing
• Daily property evaluations
• Placing orders, feedback report, answering of calls and all reception/administrator duties
• Rooms allocations for students
• Monitor the functioning of various technicians such as plumbers, electricians and carpenters in maintenance works
• Ensure that quality and standards are maintained in all works
• Ensuring that the residents are not inconvenienced by lack of proper maintenance
• Going through complaints by residents and ensuring that the problems are solved at the earliest
• Making regular visits to the residential apartment manager regarding maintenance work
• Planning budgets for residential apartment maintenance
• Giving troubleshooting solutions is a time of accidents
• Making a request for the purchase of new equipment for the apartment buildings
• Plan and schedule various maintenance works such as cleaning the surroundings, cleaning septic tanks and maintenance of other sanitation facilities, maintaining the laws, gardens and other such amenities
• Ensuring security arrangements for apartment buildings
• Documenting all details of maintenance work
• Allocating responsibilities to students and workers
• Ensuring that all safety and security measures are installed.
• Reason for Leaving: Contract ended