Precious Chingodza
Front of House Supervisor | Guest Relations | Customer Service Specialist
Muizenberg
Summary
Experienced Front Office Manager skilled in delivering exceptional customer service, overseeing office operations, and providing comprehensive administrative support.
Demonstrates professionalism and tact in all interactions, consistently striving to enhance satisfaction and foster long-term client relationships.
Effective in managing vendor and service provider partnerships, ensuring seamless operations and maintaining meticulous records for optimal efficiency.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Front Office Supervisor
Steenberg Hotel&Spa
Cape Town
10.2024 - Current
- Supervising the reception and porter teams to ensure efficient daily operations and excellent customer service.
- Assisting the Front Office Manager in maintaining high standards of guest service and satisfaction.
- Overseeing the check-in and check-out processes for accuracy and efficiency.
- Maintaining a welcoming and professional atmosphere at the front desk, reflecting the hotel’s reputation for excellence.
- Monitoring guest satisfaction and handling feedback, complaints, and special requests in a professional manner.
- Coordinating with other departments to ensure seamless communication and service delivery.
- Training and mentoring front office staff to ensure high levels of performance and guest interaction.
- Managing room allocations, availability, and overseeing billing processes for accuracy.
- Ensuring compliance with hotel policies, procedures, and health and safety regulations.
- Standing in for the Front Office Manager during their absence, managing staff schedules and administration.
- Assist guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Assistant Facilitator (Contractor)
Greenpop
04.2023 - Current
- Foster a positive learning environment through open communication, active listening, and constructive feedback.
- Implement formative assessments throughout each unit, allowing adjustments in instruction based on student performance data.
- Utilize various teaching methods to accommodate different learning styles, enhancing student understanding and retention.
- Contribute to the development of school-wide initiatives and programs that foster a sense of community among students, faculty, and staff.
- Served as a liaison between administration, colleagues, parents, and students to maintain open lines of communication regarding academic progress and concerns.
Receptionist
Steenberg Hotel&Spa
09.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed guest accounts and accurately handled billing and payment processes.
- Collaborated with hotel departments to coordinate guest services and special requests.
- Maintained an organized and clean front desk area to create a welcoming atmosphere.
- Upheld high standards of hospitality, professionalism, and guest engagement.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Store Administrator
Freshstop Doncaster Motors
11.2021 - 09.2023
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Conducted thorough research on industry trends and competitor analysis; presented findings to management for strategic planning purposes.
- Collaborated closely with department managers to ensure smooth daily operations within each area of the store.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Placed orders for stock when levels were low.
- Verified received stock against supplier invoices.
- Updated displays to effectively promote products.
- Managed inventory and shop orders.
- Planned and prepared in-store promotions.
- Set up displays and promotional materials outside the store.
Administrative Assistant | Receptionist
Lakeside Education Academy
05.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
General Assistant
Freshstop Doncaster Motors
10.2019 - 05.2020
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Assisted with various administrative tasks as needed.
- Managed the shop's social media page and responded to customer inquiries online.
- Operated the computerized till system.
- Maintained the store's garden.
Retail Information Specialist
Stodels Garden Centre
09.2019 - 11.2019
- Serve as the first point of contact for customers, providing assistance and directing inquiries to appropriate departments.
- Manage the switchboard by answering calls, directing inquiries, and taking detailed messages as necessary.
- Assist in maintaining the standard operating procedures for the shop.
- Refer customer complaints to the relevant section manager or branch manager for resolution.
Horticulture Intern
Greenpop
05.2019 - 08.2019
- Assist with daily activities at the Eco-Education Hub of Greenpop, including planting, watering, maintenance, composting, and worm farm management.
- Support preparation for plant days by assisting with landscaping, liaising with suppliers and sites, and accompanying the team on site visits.
- Contribute to data capturing, photography, report writing, and information processing.
Education
BA Environmental Management - Environmental Education
UNISA
Cape Town 02.2024 - Current
High School Diploma -
Holy Cross High School
Cape Town 04.2001 -
Skills
- Front Desk Operations
- Shift Scheduling
- Issue handling
- Staff Training and Development
- Decision-making capabilities
- Staff Management
- Guest Relations Management
- Staff Supervision
- Multitasking proficiency
- Customer Relations
Proficient in:
- Mac and Windows operating systems
- Proficient in Microsoft Office suite– including Word, Excel, PowerPoint, and Teams
Proficient in hotel management software and reservation systems (OPERA and Booking Button/Site minder
Skills
- Front Desk Operations
- Shift Scheduling
- Issue handling
- Staff Training and Development
- Decision-making capabilities
- Staff Management
- Guest Relations Management
- Staff Supervision
- Multitasking proficiency
- Customer Relations
Proficient in:
- Mac and Windows operating systems
- Proficient in Microsoft Office suite– including Word, Excel, PowerPoint, and Teams
- Proficient in hotel management software and reservation systems (OPERA and Booking Button/Siteminder
Timeline
Front Office Supervisor
Steenberg Hotel&Spa
10.2024 - Current
BA Environmental Management - Environmental Education
UNISA
02.2024 - Current
Receptionist
Steenberg Hotel&Spa
09.2023 - 10.2024
Assistant Facilitator (Contractor)
Greenpop
04.2023 - Current
Store Administrator
Freshstop Doncaster Motors
11.2021 - 09.2023
Administrative Assistant | Receptionist
Lakeside Education Academy
05.2020 - 12.2020
General Assistant
Freshstop Doncaster Motors
10.2019 - 05.2020
Retail Information Specialist
Stodels Garden Centre
09.2019 - 11.2019
Horticulture Intern
Greenpop
05.2019 - 08.2019
High School Diploma -
Holy Cross High School
04.2001 -
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